Guild Wars 2

Hello,
My account has been suspended due to an unknown issue to me sent ticket 14 Nov still no answer, please dear Support, reply.
Incident: 121114-002786

My account has been suspended due to an account issues I dont know what are those issues but I activated account yesterday (same day when I’ve got blocked) and I was playing with couple of my friends actually doing bonus event and nearly done killing monsters I’ve got an error due to fast clicking my keyboard I clicked instantly buttons and my game quit. I don’t know why I’ve got banned but I sent my ticket to Support with this question hope I will get unbanned cuz I’ve played for few hours, lol.
My ticket: 121114-002786