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Game crashes during World Boss fights

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Posted by: mobihci.3482

mobihci.3482

I did a little more testing on this problem.

my XP would report 3.25GB available ram and being set normally it would limit gw2 to 2GB ram, so i tried accessing a little bit more ram by using the relocate ram hole in the bios to above 4GB and set the 3GB switch in the boot.ini file. I installed another 4GB ram (total of 8GB) so there would be no problem.

the result- no different. too many people in one area and world map changes too often would crash.

i had win 8.1 64bit available, so i installed a dual boot on the same system.

win 8 64bit with all the same hardware and the same copy of guild wars 2 directory without any modification (gw2 transports well from anywhere to anywhere) and no more crashes.

I believe it still does run out of memory though, just that it recovers some somehow. eg after a few world bosses, the game would become a bit sluggish for a while, then recover. at one time it stalled and gave HEAVY lag like 5 sec delay between button press and action, but this cleared up. i dont know if that is related, but i had never experienced that on the XP os.

i did a bit of a check on your error report and in one instance it shows your card as having 1GB ram, then not so long after the same card (or what looks like the same card) with 4GB ram. did you upgrade the card somewhere along the way?

Game crashes during World Boss fights

in Account & Technical Support

Posted by: mobihci.3482

mobihci.3482

well, you do get a different report than me, but very similar results. maybe that is due to the different os.

i am running windows XP 32bit with 4GB ram, the results i get are out of memory errors eg-

  • Crash <—*
    OOM: Heap, bytes=1460372,
    App: Gw2.exe
    Pid: 3988
    Cmdline:
    BaseAddr: 00400000
    ProgramId: 101
    Build: 35212
    When: 2014-07-01T10:31:20Z 2014-07-01T20:31:20+10:00
    Uptime: 0 days 2:04:58
    Flags: 0
  • System <—*
    Name: LASTXP
    IpAddr: 192.168.1.100
    Processors: 6 [AuthenticAMD:15:2:0]
    OSVersion: Windows 5.1 (32 bit)
  • System Memory <—*
    Physical: 1203MB/ 3326MB 36%
    Paged: 4604MB/ 6494MB 70%
    Virtual: 144MB/ 2047MB 7%
    Load: 63%
    CommitTotal: 1890MB
    CommitLimit: 6494MB
    CommitPeak: 1891MB
    SystemCache: 1426MB
    HandleCount: 10838
    ProcessCount: 31
    ThreadCount: 496
  • Process Memory <—*
    Private: 1395MB
    WorkingSet: 1384MB
    PeakWorkingSet: 1389MB
    PageFaults: 9357338

[DbgHelp.dll is C:\WINDOWS.0\system32\dbghelp.dll]
[DbgHelp.dll version 5.1.2600.5512 (64/32-bit compatible)]

….

an so on.

the amount of memory available for guild wars2 is 2GB being a 32 bit os, but guild wars2 never gets to that limit. it is the heap, so some sort of buffer (probably network related) that is requiring memory at a specific location and cant get it.

as a guess, in xp 32bit it probably translates as this crash, and on a 64 bit os like yours running the 32 bit app of guild wars2 it shows up as a memory can not be read error. being directly related to the network & memory usage, it is probably not video/audio etc driver though some settings on the video driver may change the memory allocation.

it will be interesting to see what others have to say about this issue, because it is annoying, though it is possible to play as long as you want without a crash if you stay out of the way of large events.

Game crashes during World Boss fights

in Account & Technical Support

Posted by: mobihci.3482

mobihci.3482

This happens to me in most world boss fights too. a few things -

1/ you are more likely to crash in larger fights. the more players, the more likely.

2/ a change of zone will make the next world boss more likely to be a crash event. eg if you start in that area, you are less likely to drop out, which points to a memory related issue instead of server/connection etc.

3/ connection does not seem to matter. two different connections on the same machine give the same result.

the problem can be worked around though buy joining a group before the event.

it is common now to see everybody grouping up for this very reason.

when in a group, you will remain with the server you were at before and will get the chests etc as long as you were not booted during the actual death. 90% of the time you will get the chest etc.

if you return to a different server but still in group (which has happened a few times to me), right click on one of the party members still at the correct event and click on join server. it will probably come up with ‘server is full’, but if you keep trying it will work.

install update size from dvd

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Posted by: mobihci.3482

mobihci.3482

well, think of it this way. when i went looking for this specific information, i found multiple answers and no official ones. the answers ranged from a total install to only a couple of GB. there are obviously some interested in this question, because i see it asked several times on forums etc.

i note the way it downloads the data because it is strange and as i said, does each file in the archive, not a bulk download. this process makes it overall slower than expected from watching the download, so this is just more information for those interested. ie people that will google this information like i did.

sooo, this is the community here eh…

install update size from dvd

in Account & Technical Support

Posted by: mobihci.3482

mobihci.3482

yeah thanks, i did the install anyway. it ends up downloading 7.26GB, and is very slow because it updates each archived file (145,000 of them), which means hours.

install update size from dvd

in Account & Technical Support

Posted by: mobihci.3482

mobihci.3482

Hi, just a simple question-

how many GB of downloading is there to update the install from DVD?

seems it wants 10GB is that right?