Guild Wars 2

I got a resolution fortunately I purchased through my Amazon Prime so I can get it replaced and with the new CD Key I can link it properly. Should of tried them sooner than wait 12 days for Arena NET BS.

Ok the person handling my ticket Ok the person handling my ticket Incident: 120831-014302 REFUSES to aknowledge the problem! I emailed on 8/31 and I still can not access my pre-purchase headstart account because the upgrade was not specified on how to upgrade with the original key! I now have a new account with no characters and no friends list and the person will not link my accounts so I can access my friends my days of work level 24 Ranger! I have even gone so far as to about to file a complaint with the BBB yet the idiot will not aknowledge the problem and refuses to read my ticket at all! Told me to buy a new account! WTF????

Quote:
Hello,

Thank you for updating us.

I have checked your account status and confirmed that it is currently registered with a pre-order or pre-purchase code. Now that the Headstart period is over, game access for this account can only be granted by applying a retail serial code. Please check the following link for more information on retail serial codes:

Title: North American Players – Don’t Forget to Pick Up Your Retail Box and Serial Code
URL: https://www.guildwars2.com/en/news/north-american-players-dont-forget-to-pick-up-your-retail-box-and-serial-code/

If you need assistance with creating/registering a Guild Wars 2 account, please review the following Knowledge Base article:

Title: Guild Wars 2 Registration
URL: http://support.guildwars2.com/app/answers/detail/a_id/8982

If you need additional assistance registering an account, please reply with your Guild Wars 2 Serial Code.

Thanks,
AmberGreen
NCsoft Account Support

I am not buying another account!!! If I do not get some sort of result or satisfaction in the next day I am filing a complaint with the Better Business Bureau with a demand for the money back I paid for this game! REFUSES to aknowledge the problem!

The problem is they did not make it CLEAR that you needed to upgrade and HOW! This is totally unsatisfactory and my ticket has been ignored on the problem since the 31st when they locked me out of my original account. I am currently filing a BBB complaint demanding a refund for the money I paid for the game I can not play anymore because I refuse to start over!

Ok the person handling my ticket Ok the person handling my ticket Incident: 120831-014302 REFUSES to aknowledge the problem! I emailed on 8/31 and I still can not access my pre-purchase headstart account because the upgrade was not specified on how to upgrade with the original key! I now have a new account with no characters and no friends list and the person will not link my accounts so I can access my friends my days of work level 24 Ranger! I have even gone so far as to about to file a complaint with the BBB yet the idiot will not aknowledge the problem and refuses to read my ticket at all! Told me to buy a new account! WTF????

Quote:
Hello,

Thank you for updating us.

I have checked your account status and confirmed that it is currently registered with a pre-order or pre-purchase code. Now that the Headstart period is over, game access for this account can only be granted by applying a retail serial code. Please check the following link for more information on retail serial codes:

Title: North American Players – Don’t Forget to Pick Up Your Retail Box and Serial Code
URL: https://www.guildwars2.com/en/news/north-american-players-dont-forget-to-pick-up-your-retail-box-and-serial-code/

If you need assistance with creating/registering a Guild Wars 2 account, please review the following Knowledge Base article:

Title: Guild Wars 2 Registration
URL: http://support.guildwars2.com/app/answers/detail/a_id/8982

If you need additional assistance registering an account, please reply with your Guild Wars 2 Serial Code.

Thanks,
AmberGreen
NCsoft Account Support

I am not buying another account!!! If I do not get some sort of result or satisfaction in the next day I am filing a complaint with the Better Business Bureau with a demand for the money back I paid for this game! REFUSES to aknowledge the problem!