Guild Wars 2

hi,
now im 15 days banned for karma exploit, i already apoligize (and want to delete my items) and the support told me 2 times i’ll get unbanned (3.9 and 6.9), but nothing happen. Now if i try to login, the status ban text changed into “terminated”, but i never had the chance to make my promise reality. Also theres no reaction of the support anymore… would be really nice if sb could help me…
ticket: 120831-006932 since 31.8

Still banned, ticket since 31.08.2012
At 03.08, a GM told me, they will unbann me in the next 48h
At 06.08, they apologize for delay and told me i’m unbanned, but nothing happen
Pls unbann me, i’m waiting now for over 250h that my 72h-ban is over
Ticketnr.: 120831-006932

now my account is 124h banned, on monday 02:49h i got the email they would unban me in the next 48h… so time is up, what now?
Number of reference: 120831-006932