Guild Wars 2

Dahgoth.4617:

nescience.2954:

How do we close tickets? Is there anything else I can do to get the ticket prioritized correctly?

To close a ticket open it and choose “No…” in menu “Do you want a response?” just above “Submit” button.

That…makes sense, thanks! I’ve closed my other tickets, just the oldest (#120901-029729) remaining.

GaileGray.9587:

So again, please choose your oldest ticket, and update it with as much information as you can give (see my post above). Change the subject line (if you can) to Hacked Account (if that’s what you know happened) and then resubmit.

Then, close the others, because they are not needed and only clog the queues.

I have updated my oldest ticket (from Sep 01) with as much information as possible, but can’t edit the subject line, and I don’t see any options on http://en.support.guildwars2.com to close any of my other tickets. How do we close tickets? Is there anything else I can do to get the ticket prioritized correctly?

For reference, my ticket numbers are: 120901-029729 (original), 120902-010427, and 120905-004646.

Thanks.

I’m awaiting help at the moment, not sure if my account has been hacked or if it’s something else.

I received a warning about an unauthorized connection attempt on Friday and when I tried to log in on Saturday (I don’t think I logged in on Friday) I discovered my account had been “permanently banned for a violation of the User Agreement and/or Rules of Conduct”. I have no idea what I could have done to violate any rules, so I think my account may have been hacked.

I submitted ticket #120901-029729 on Saturday, August 1st, and I submitted ticket #120902-010427 on Sunday, August 2 because I think I may have used the wrong support form at first (the first time I submitted, it never asked for stuff like serial key, etc.)