I was able to obtain a gem refund for the kits i purchased. However, I when i asked when this issue would be fixed, this was the response:
Response GM Untharin via Email 02/13/2013 11:59 AM
Hello N******,
Thank you for taking the time to follow up with us regarding this issue. Sadly we do not currently have an ETA on the resolution to this issue. Please keep an eye on the forums and the game updates page for any further information regarding this. Should you require assistance with anything else please feel free to let us know.
Regards,
GM Untharin
The Guild Wars Support Team