My friends account was hacked 2 and a half days ago.He was playing and suddenly got kick off the game.When he checked his email he recived this “Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.” He then immediately sent an email via “ask a question” and did not get an email back other than the automated reply. He has every single detail of the purches.the next day he opened a second ticket because he did not know he was not supposed to.
here is the first ticket number: 120906-004397
and here is the second ticket number:120906-007661 (he got confussed when he made this one and can be disregarded)