Showing Posts For praus.4562:

TgUpdate 1.11 everytime i open the launcher

in Account & Technical Support

Posted by: praus.4562

praus.4562

I can confirm this also works for me. I was previously unable to buy gems and I got the spinning mouse. After downloading the TG update and applying it, I no longer get the loading TG update, I can buy gems and the mouse doesn’t do the spinny thing.

I can see why some people would be upset if they though that the devs were not working on this. It’s possible they need a bit more communication with Mac users. As a programer though, I do realize this stuff doesn’t get solved over night.

P.S. Once this fix allowed me to, I purchased around 10,000 gems that I’d been waiting to buy. I think you’ll find that Mac users can be very loyal when treated right.

Gem Purchase/Redemption Issues [Merged]

in Account & Technical Support

Posted by: praus.4562

praus.4562

I’ve been having the same issues with the blank buy gems window and the mouse issue. I was working with tech support and we did just about all the troubleshooting you can do, deleting the Application support folder, deleting preferences, new user etc. Then they suggested I post here because none of that solved it.

This is happening on two different iMacs. My home iMac and my iMac at work. I can’t legally give out the specs of the iMac at work because I work for Apple. I can give my home Mac’s spec out though:

iMac 27-inch, Late 2009
Processor 2.8 GHz Intel Core i7
Memory 8 GB 1067 MHz DDR3
Graphics ATI Radeon HD 4850 512 MB
Software OS X 10.9

As for the mouse, it’s a Razor Death Adder. I don’t use any software for it besides the built in drivers that come with Mac OS X. I have found that Command + Tab out of and back into the game does temporarily fix the mouse issue until I re-lauch the game.

EDIT: I’m sorry, you did say you wanted the Guild Wars 2 app version number, it’s 1.0.8555 per the Get Info window.

(edited by praus.4562)