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The password reset feature that was promised is now up. Below is pasted from the Game Status Update:
Password resets – Tomorrow we will provide a secure method for customers who have lost their passwords or whose passwords aren’t working to reset their passwords. We ask that you use this new self-help system, and only submit a support ticket if that doesn’t work for you.
http://en.support.guildwars2.com/app/answers/detail/a_id/9222