Guild Wars 2

My friend’s account was hacked and he’s unable to access the forums so he asked me to post the following message on his behalf. He has had access to the game for more than 72 hours.

I played from launch until Tuesday September 4th the with no problems. I tried to validate my email address daily but the link GW2 sent me was always broken and I would get an error.

When I tried to log in Tuesday morning 9/4 my account was blocked and ever since, I receive the error 3002:1008:1:462 on a black screen when trying to log into the game client.

When I try to log into the support forums, I get the error that my email address is not associated with a game subscription and I’m therefore not able to communicate with ArenaNet. When I try to create a new forum account, I can’t because It says I need an active game account.

I was somehow able to create a new account using an extra email address I have and I opened the ticket #120905-008484 but have not been contacted by ArenaNet. The account I opened was blocked shortly after I opened it and I can’t even check the status or modify the ticket.

Since ArenaNet doesn’t provide any other method to contact for support beside the forum you’ve prevented a large majority of us from letting you know we’ve been hacked!!!!

Please resolve my ticket and give me my account back!