Guild Wars 2

i wait 6days but my problem is not solved.
ticket number:121109-001543

i go updated my ticket.
i wait over 5days
plz check my ticket
ticket number:121109-001543

i wait for 3~5days and i reponse an e-mail about ask my serial code.
and then i answer that question(updated 4hours ago). now no reponse,
plz……come on~ something do it to me. do some reponse and release my account.

my ticket number is 121109-001543