Guild Wars 2

I have been a guildwars fan for 6+ years. Put 1000s of hours in guildwars one. I waited so long to play guildwars 2 and when it came out there were many glitches. After 3 full weeks of fighting to get in my account and Anet locking me out because of the Email Authentication, I finnally had enough. Now.. many months later today.. I hoped that guildwars 2 have worked out their bugs and maybe i can enjoy this game ive paid for. Nope.. im still locked out.. I recieve no email for Authentication.. i constantly have a changing IP so ill never have the same one. ALSO i even saved the ones that were safe and here i am still locked out. I don’t even know my character name any more so thats a fail on me trying to get in manually. So now i have to contact support.. who in turn take days to answer me and its to cumbersome to even get in my own game.. that.. i don’t even care.. Anet failed me. Do I matter? I should.. people like me who played so long, make guildwars what it is. I serriously wish i could recieve direct help on my issue and get in my game.. im giving this my last chance. All im saying is that if this is so difficult for me (a long term guildwars fan) then how many players have you lost Anet.. i know 3 of my buddies that dont even bother because they can’t get in their accounts either. Why should i spend a week trying to get in a game they say to me.. I never had this trouble in guildwars 1.. and so on. I mean no offense but im telling who ever reads this exactly what my reality is and those who want to play the game but just can’t due to the bugs.