Guild Wars 2

Ticket 121119-002764

Hi,
One of my guild member receive unjustified ban, and she cannot log in to forum and post her helps, sorry if is not allow to help someone to post their issue. She provided her actual receipt of the game purchase and other clear picture of the CD Key. However, her account is still considered as fraudulent purchase. I was caught in the same situation a month ago as well, but my account has been resolved already. This member plays with our guild for many years, so please helps her and review the issue.

“Hi, Gaile Gray
Sorry if this makes you feel annoying, but I will not give up my right as a loyal Guild Wars 2 game player when I had fully paid my game and proof my purchase with receipt and cd key.
Since Oct 19, my account receives the ban. The system determines my account was involved with real money trade. I was trying to be calm and patient, but it seems not going on the right path.

For the latest notice:
“121027-000291 (and 7 other tickets) Fraudulent purchase. Will not be reinstated. Please do not submit further tickets or repost. “

I will not give up until I receive a satisfied response, because I did nothing wrong and purchase the game thought legal and official path. I had the proof of my CD Key is legal and qualify to play (which I brought the CD Key in Toronto, Canada in person), because I also invite few friends to play the game, I help all my friend to purchase their game at EB GAMES Store during the same day. And I still have the receipt to proof my full purchase. Therefore, I really wonder how my account can be labeled against such charges, and keep being rejecting for resolve? I not paid for this kind of unjustified band. Please show me the evidences that the CD Key I purchase from EB GAME is not qualify to play, if there are not such of things, please do not ban an honest and loyal fans of Guild Wars2 for such unreasonable charges. The receipt I provide in the ticket attachments is the proof of pre purchase and the proof of pick up after the game official released.

PS. To explain, the other four tickets are not related to this issue, and it has been closed and resolved for long time ago. Because I need help to resolve this issue, I apologize if I send too much tickets, but I hope you understand it is because my account is innocent and I love the game so much, so I really want my account back. I wish to get more help in the forum, but my account is also ban by the forum cause the unjustified charges. It has been almost one month away from the game, I miss it so much, and so do my guild members. And I really don’t want my passion for Guild Wars 2 turns down by disappointment.”

Attachments: Receipt of the game purchase
Cd Key with game box and install Cd

Thank You"

Hi,
One of my guild member receive unjustified ban, and she cannot log in to forum and post her helps, sorry if is not allow to help someone to post their issue.

I was caught in the same situation a month ago as well, but my account has been resolved already. This member plays with our guild for many years, so please helps her and review the issue.

“Hi, Gaile Gray
Since Oct 19, my account receives the ban. The system determines my account was involved with real money trade. I was trying to be calm and patient, but it seems not going on the right path.

For the latest notice:
“121027-000291 (and 7 other tickets) Fraudulent purchase. Will not be reinstated. Please do not submit further tickets or repost. “

I will not give up until I receive a satisfied response, because I did nothing wrong and purchase the game thought legal and official path. I had the proof of my CD Key is legal and qualify to play (which I brought the CD Key in Toronto, Canada in person), because I also invite few friends to play the game, I help all my friend to purchase their game at EB GAMES Store during the same day. And I still have the receipt to proof my full purchase. Therefore, I really wonder how my account can be labeled against such charges, and keep being rejecting for resolve? I not paid for this kind of unjustified band.

PS. To explain, the other four tickets are not related to this issue, and it has been closed and resolved for long time ago.

Please show me the evidences that the CD Key I purchase from EB GAME is not qualify to play, if there are not such of things, please do not ban an honest and loyal fans of Guild Wars2 for such unreasonable charges.

I wish to get more help in the forum, but my account is also ban by the forum cause the unjustified charges. It has been almost one month away from the game, I miss it so much, and so do my guild members. And I really don’t want my passion for Guild Wars 2 turns down by disappointment.”

Thank You

121112-000548

One of my guild member receive unjustified ban, and she cannot log in to forum and post her helps, sorry if is not allow to help someone to post their issue.

“Hi, Gaile Gray

Since Oct 19, my account receive the ban.The system determine my account was involved with real money trade.I have always been a honest player all through out my game play,So when I receive this unjustified ban, it makes me very upset.

But I still follow the instruction on forum, submit my issue ticket, and post for help in the forum as well.

I have been patiently wait for 16 days for helps, and when I got a response in the forum, my account is considered closed for payment fraud.

Because I purchase my CD KEY in person from official EB Game store at Toronto, Canada ( In cash, pay full). So I take the photo and update two clear picture of my Guild War2 game box and CD KEY on the ticket to proof my account is innocent.

And now, the latest news I got from forum is:
“121027-000291 Final response sent 10/26; account will not be reinstated”

I had never breaks any of the rules, and involve in any illegal situation.And my picture of CD KEY is really and able to proof my innocent,So I really wonder how my account can be labeled against such charges, and keep being rejecting for resolve?Please proof me the evidence that you have on me that can accuse me for such of crime, and please do not ban an honest and loyal fans of Guild Wars2 for such unreasonable charges.

I wish to get more help in the forum, but my account is also ban by the forum cause the unjustified charges.

It has been almost one month away from the game, I miss it so much, and so do my guild members.

Wish to hear a very satisfied response for this time.

Thank You"

Old ticket 121027-000291
Latest 121112-000548

Reference 121020-000494
5days.

I’m a guild leader.I did not do anything or sell any items from game that breaks the rules.If i did, I gust there will be history of trading information appear on my account,Please double check for this,I love guildwars2.

My total wealth was around 30G, will this small amount consider as involve into this kind of situation? Don’t they all buy 100G or more per purchase? And I swear I earn every single penny of them by selling material (orichalcum) ONLY WITH IN THE GAME (though Black Lion Trading Post) and dungeon award.

Ticket: 121020-000494
Submitted it:10/19/2012
My Account:raiden.4958

I got an issue with during login

The following is message show after I login at the game launch:
“Your guild wars 2 account has been terminated for engaging in or assisting with gold or item sales for real-word money, which is a break of the user agreement and rules of conduct. This action is permanent.”

But I did not use any objects that produced in game to trade in real world.
I used VPN since I play in China for the majority of time, I not sure if this will cause this problem.

Please help me with this.

Thankyou

I got an issue with during login

The following is message show after I login at the game launch:

“Your guild wars 2 account has been terminated for engaging in or assisting with gold or item sales for real-word money, which is a break of the user agreement and rules of conduct. This action is permanent.”

But I did not use any objects that produced in game to trade in real world.

I used VPN since I play in China for the majority of time, I not sure if this will cause this problem.

Please help me with this.

Thankyou