Guild Wars 2

I just received an email from support@guildwars2.com for requesting a forgotten password. The only problem is, I know my password and didnt send the ticket. I immediately got an email from support@guildwars2.com asking to verfiy that the person who sent the ticket was me by giving info on my character’s race/prof/etc. I dont know what to do, is this legit? Did somebody use my email address to try and change my password?

I’m in the same boat. Some days I’ll be running smoothly and then BAM, I’m hit with 5 fps in cities, 20 fps in world. The weird thing is that if I leave the game alone for about a month, then come back, everything will run smoothly for another week or two. I’m absolutely confused, and have tried everything to get it running smoothly again.

I run an Intel Core i5 with 3.2 GHz and 6 GB or RAM with Windows 7