Showing Posts For recepzafer.2341:

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: recepzafer.2341

recepzafer.2341

Hello, firstly i apolagize if i disturb GW2 Support on forum. im writing for my another account. i had a big problem about my account securty problems… i spoke with support and i’m happy to see they always trying to help me about my problems… Well after support long invastigations support told me that my computer is not safe anymore and they said i have to clean up all things… and i done. and support told me that they changed my account serial number and when i have safe e-maily and computer they said they’ll send me new serial number and new login name… so i updated the e-mail that i spoke with support about that problems… And they didnt answer yet… and i updated same e-mail again that i asked some tips for securty and i asked what’s about my account right now… So i’m waiting support helping. i exackly know GW2 Support answers all question that we have but i’m writing on forum because support told me someone wrote to support as me so i’m affraid to lose my account to the hacker again. i’m affraid that support talking with him.. not with me…

So my ticker number is : (722968)