Showing Posts For sacha.7352:
Karpuz, I’m in no way defending ArenaNet’s choices in this regard. I think it’s shameful that they launched without basic account recovery and support mechanisms in place.
I’m posting here to relay the facts as I’ve seen them on the forum here to give you more information to help you deal with ANet support. It’s definitely not the news you wanted to hear, but at least you know it’s not the support grunt that’s not giving a kitten’s kitten, it’s simply that they can’t do much because ANet didn’t build the underlying mechanisms.
You’re kitten right it’s shameful, and they certainly don’t give a rat’s kitten about the wasted hours and effort. I’m one of those STILL waiting for the Karka Event items to maybe get to my account. A small reprieve that they didn’t arrive BEFORE I was hacked.
I was the biggest defender of Anet. My boyfriend would get so upset at their lousy system bugs, character flaws, and the way they addressed them in the forums. But, there I was, cheering them on anyway, saying things like “it’s a new game, let them work on it.” Welp… that’s over. Anet, you have lost the loyalty of your customers for your failure.
And I also do not have a keylogger, my email was not compromised, and I use very strong passwords. So, please don’t tell me this was a “personal security breech”.
Well, I’d like Ms. Gray to expound on this post she made in a different topic.
“Once again: We will be rolling out the Account Restoration Service in the near future, after which accounts involved in qualifying compromise incidents will be eligible for a “roll-back” to their previous state.
Gaile Gray
Support Liaison
ArenaNet”
What exactly are qualifying compromise incidents and who will be eligible and what is the ETA on this roll out? The topic this was posted in is now locked. Otherwise I would have posted there.
Basically, yes. I don’t even want to start over. Why bother? Anet is trying very very hard to make this sound like a personal security issue but I don’t have a keylogger and my email hasn’t been compromised, so how was I hacked? How is this my fault and why can’t they restore items? Even some of them? I know they have these transactions logged. Hell, I can see them!
This is TERRIBLE customer service. I don’t have the heart to rebuild. Not when this is the only recourse they have for something that is clearly not my fault.
Regardless what his password was, Anet doesn’t have a verification system in place for changing your email.
Just this:
“Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.
Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.
Thanks!
-The ArenaNet Team”
I received this about 5 hours ago. I can now log into my account but my gold is gone, my items are gone and I’m on a German server and can’t understand anything in /m chat. They didn’t even move me back.
They suggested the I look for “Renown Hearts” and try and buy stuff with my karma to make up for all the mats and gold I’m missing. I can look on the transaction listing for stuff sold on the Trading Post and SEE ALL MY STUFF RIGHT NOW! And now they won’t even answer me.
I don’t think I’m going to start over. It’s still within the time frame to get a refund on my game, and that’s exactly what I’m going to do.
Anet, get your kitten together, you’re not a bunch of college kids trying to function in the haze of a hangover, you’re a professional game company will millions of customers. Act accordingly.