Guild Wars 2

Hello again, im writing with my friend’s account cause mine is hacked.

I posted on the second page with this account explaining my problem and what happened. 1 day later, i still dont have answer and i’m not sure if GaileGray or other worker read it. I know that you are working hard, u are having a lot of issues in the game (its normal, its a new game and you are having huge comunity), but u said that the hacked accounts are top priority and i still dont have any kind of answer, i recieved an automatic e-mail but nothing more, so i’m not sure if you recieve the ticket neither. I’m level 80 and i was starting playing many tournaments with top players like team paradigm and thinking about doing GW2 squad in x6tence (im of x6tence) streaming it etc but i got hacked and GW2 doesnt give me any answer and i’m waiting since 2 or 3 days (i don’t remember exactly sorry) so i can’t play to the game that i bought and i cant do reviews to my website and other websites like eurogamer etc so please, i’ll be glad if you can solve the problem asap, i can give you all kind of information to prove that i’m the real owner of the account and someone hacked it, including GW1 account with my e-mail as referee, paypal, VISA, cd-key, screenshots in-game with my character or whatever you need.. i’ll assure that it’s not going to happens again.
Thanks for your help and i desire best of luck to keep working on the game, u are doing a great job.

The reference number is: 120904-005254
And the explanation of the problem is in the ticket and in the 2nd page of this post, with this account.

Sincerely,
Eric ‘Diablo’ Murillo

My friend is level 80, he was playing PVP all night long, till 7:00am more or less, then, he disconnected and went to sleep. He wake up, and when tried to login, the launcher said something like “this e-mail don’t have GW2 account”. Then, he checked him hotmail account and seems that someone hacked it at 7:33am and changed the address account so he cant play and cant take him account back.
He changed the password and everything so he only wants to do a recover of him account, he don’t know if the stole something so he things that the best way to solve it is giving him account back like before the e-mail address changed. He have all kind of information, VISA, paypal information, email and everything, and he found an e-mail of Guild Wars 1 saying that the referee of the account is him e-mail, so he can prove that the account was been hacked and he didnt changed anything.

The reference number of him ticket is: #120904-005254

Thanks a lot for your cooperation.

Hello,
I post here too so you dont will have spam with a lot of posts with the same thing.
My friend has been hacked too and he didnt get answer neither… Please take a look to him ticket.

Reference number:
#120904-005254

Thanks a lot.