Hey guys, really need some help here.
My brother’s account has been hacked and his email address changed. We’re not sure how this happened as he has no viruses on his PC and hasn’t replied to any phoney emails. I’m not even sure how they changed the email anyway since there doesn’t seem to be that option on his site.
Anyway, we think this might have happened to his NCsoft master account too since he can’t access this or his original guild wars account either.
His incident ID is: 121027-001565
In game ID: Scryer.5741
Any help would be appreciated as we’re really confused at the moment.
Thank you!