Guild Wars 2

wife just got one off a husk… I however am not so lucky..

wrong answer, I had a ticket with them 12 days ago.

“…Unfortunately this particular item has already been removed and we will not be able to grant it any more. ..
Regards,

GM ****************

Guild Wars 2 Support Team
http://support.guildwars2.com/"

Patch launches.. no splitters in the gem store.. Any ascended gear with transmuted stats is now un recoverable to its original stats…It would have been nice if they told us this, with out secretly removing the splitters, so we are all screwed..

A++ Job Anet!

Update: from todays patch notes:
“…Transmutation Splitters will continue to work on items that were transmuted before the April 2014 Feature Pack….” From that I would say it means we can split them after the patch to get the original stats back

@ izaya -My situation seems similar you what you describe – (ascended) armor piece with down graded stats (to exotic).

“In you need further assistance in relation to the April 15th Feature Pack, please contact us after the pack is released so that we can review your request at that time.”

I guess we’ll just have to wait and see..

I guess they just don’t like me ;P

Thank you for contacting the Guild Wars 2 Support Team with your inquiry. I am happy to provide you with some general information related to the Feature Pack that we plan to release on April 15, 2014.

Prior to the release of any build, the Guild Wars 2 Support Team is not able to answer questions or process requests for refunds, exchanges, or other transactions related to the upcoming build. Information about upcoming features will be provided via our main website and the Customer Support Knowledge Base, which you will find on the following links:

Feature Pack Blogs: https://www.guildwars2.com/en/the-game/releases/feature-packs/
Customer Support Gameplay Knowledge Base: https://help.guildwars2.com/categories/20106471-Game-Support-Items-Characters-and-In-Game-Systems

In you need further assistance in relation to the April 15th Feature Pack, please contact us after the pack is released so that we can review your request at that time.

Regards,

GM ****************

Guild Wars 2 Support Team
http://support.guildwars2.com/

@Izaya – I guess we’re screwed.. As of about 5 minutes ago, all support told me was the generic

Thank you for contacting Guild Wars 2 Support Team.

Unfortunately this particular item has already been removed and we will not be able to grant it any more. Still we recommend for you to continue reviewing the Feature pack details since you might find the information you need regarding ascended items/stats/skin and more.

Let us know if you have further questions.

Regards,

GM *******
Guild Wars 2 Support Team
http://support.guildwars2.com/