Is this a kittening joke? Do you have utter disdain for your customers?
Every single one of the (many) items I’ve bought on the gem store have been made utterly kittening useless to me with this “update”.
The town clothes that we’ve been using since launch are gone. The town clothes that we’ve bought are gone. Replacing them with tonics that give us a bright red approximation is an insult. You fill up your cash shop with this stuff and then snatch it away from the people who bought it? And this is the “customization update”? Really?
Shoddy UI, shoddy implementation. Just shoddy practice. If you wanted people to stop trusting you with their money then you should have just asked. Ciao.