Guild Wars 2

Please review the punishment for the issue in ticket #130718-001933 which was closed without response and the subsequent ticket # 130720-001011 which was marked as duplicate.

I am resorting to an appeal because account admin team is keen on keeping my account terminated.one month repudiation of account access is a proportionate punishment for an account which has seven thousand achievements and more than seventeen hundred hours invested in it.
All i am saying is that ‘a review of violation history’ and ‘punishment at hand’ be reviewed for the said matter because i have already suffered one month of suspension. A clear cut ‘no reply policy’ is not the answer. A more skeptical approach to the issue will be much appreciated.

Gaile Gray.6028:

Update: 25 June 2013
130620-001492 Final response sent 6/22

Really sad to know that the final report is the same old copy paste message.Can we get a bit of transparency for the given issue.The question has been closed by your respectable support team but i am not giving up on the issue.Its an honest appeal that the account was not associated with any third party programs and the time and work involved in the said account is really making me cry when its all gone for thing which i can’t even comprehend.I am innocent and will not be condemned guilty by accepting your final worlds.Please look into the matter again.If a new ticket has to made please let me know. I don’t even know where to ask other than this sub-forum.

TL;DR please review this closed ticket again ref#130620-001492

posting this on behalf of my brother who has been charged with violation of terms and conditions #ref 130620-001492 below is the copy of the message which he sent to support team and they are keen to send the same message without altering a word to the reply to his requests again and again. I hope to get some clear assistance here on his behalf, since he is banned from forums too.

“I would like to honestly request that I have never used any third-party programs, no macro programs, absolutely nothing.IS it possible that a hacker can change IP to get remote access? is it possible that a virus program can run in background which can get flagged by your detection? because i am completely at loss and honestly do not understand.

Please consider the fact – ’said’ account which is now almost 9 months old has never been associated with botting activity and has always tried to report abuses ( i personally remember i reported an abuse in Ascalonian Catacombs path-1 with an in-game snapshot of Howling king being hit by 4 million damage) and reporting botters and exploiters. I have always tried to do best for the community for which this game is so popular.

please dont say that “we will not accept an appeal in relation to this account termination.” If you believe that it was due to malicious software could you please say so that I can clean the computer from an expert? because i know i will get the game again no matter what is the outcome of this issue and no matter how much heart broken i am for All the time spent working on characters, leveling, getting gear, doing dailies, etc is all lost which sure is a punch in the stomach.

i am more worried because since you guys are so determined to terminate the account for which I have spent more than 1600 hours for a violation which I can’t even understand how it happened -what is the possibility that it will not happen again say in 2 months time when i get the new account.

Please i honestly appeal that I not have any third-party programs, no macro programs, absolutely nothing. Gaming is not a cheap alternative for a 3rd world country like India. But I supported Guildwars 2 however I could.

this was the review I gave to the gaming site from which I got the game

and this is the happy time I had when WvW culling was removed which i shared with whole reddit

Obviously He love this game too much to give it away so easily. Guildwars 2 community and staff both are known for its diligent and conservative determination and kindness. Please I really need someone to help me explain what went wrong and troubleshoot the root of this issue. Please help me understand the problem at hand please don’t show empty hands to an earnest appeal.

I would request the support team to please go through the matter once more as we both are at a loss to the current scenario. I would be much obliged if they consider the matter at hand and contact us with a proper support Liaison.We both have been playing this game since October and i have full trust in game support that they will attend to matter at hand with a better understanding of the issue. Since he is most likely to get the game again if you guys don’t understand the situation at-least help him explain what was the error or where and what caused the issue so that we can enjoy the game again and hope that this problem is not faced by him in say 2 months time no matter how heart broken he is with the outcome.

#ref 130620-001492

thanks,
shawn