Guild Wars 2

The instructions below will walk you through configuring UAC for Guild Wars 2.

1. Navigate to your Guild Wars 2 folder.
2. Right click on GW2.exe and select properties.
3. Once the properties window is open you will then choose the compatibility tab.
4. Place a check in the last option labeled “Run this program as an administrator.”
5. Click “Ok.”
6. Double click GW2.exe to run the game using these settings.

Please do not use any of the other compatibility mode options as they may decrease game performance during the event.

AVG is known to have some compatibility issues with Guild Wars 2. We are currently looking into this issue, however, for the time being I would suggest trying to configure AVG with the following steps. There have been reports that this has assisted players previously:

1. Open AVG
2. Click “History”
3. Click on “Firewall Log”
4. Click on “System Services”
5. Scroll down to branch cache/Windows remote management
6. Click on “Block” and change it to “Allow for all”

This should allow you to connect to the patch servers.

Next, open User Interface.
Click “Tools” and then “Firewall settings” and in the panel that pops up, you will see profiles on the left (the active one will be in bold).
Click on “Sytem services” in the active profile and then Click the “Manage User System Rules.”

Another window should open. Click Add button, a change rule detail window opens. Here you will want it to read: For protocol TCP, direction Out, local port(s) Unrestricted ports (1024-65535), remote port(s) 80,6112,6600, remote address(es) All Networks, Allow for All … Give it a name of GW Special down at bottom.

If your installation is stuck at 0% or you are receiving a download failed message, we have found this to usually be attributed to your firewall or security applications, which may be blocking your ability to connect to the ArenaNet servers. We recommend disabling your firewall first and seeing if this fixes the issue. To quickly eliminate whether or not background applications might be interfering with the client, you may want to try disabling background processes which is outlined in the KB article below:

https://help.guildwars2.com/entries/27698133-Connectivity

You may also want to check to make sure that you are running the installation as the administrator.

Beyond this, please submit a support ticket to our Technical Support Team so that we may gather some more information from you in order to locate the cause of this issue.