That is beyond absurd if that is true. I only have one account associated with my card so I don’t think that is my issue.
Can we get someone from ArenaNet or NCSoft to please comment here? Seems like the only people they are paying attention to are those who were careless enough to get their accounts hacked or exploit an obvious in-game issue. The rest of us who are sensible enough to avoid such situations but still have issues through no fault of our own are ignored.
Its infuriating. Whats worse is no one from ArenaNet seems to be acknowledging this is an issue. I’ve tried multiple cards and haven’t been able to purchase gems yet. There are lots of people with this problem. This is costing them ALOT of money. Can we at least get some sort of official acknowledgement that ArenaNet is reading this, aware of the issue and working to address it??
I’ve tried a Mastercard, two different Visas, an Amex and PayPal and NONE of them work. ArenaNet should either fix it if its an easy fix or set up a website where we can purchase codes to redeem in game.
Alot of people seem to have this issue. I started playing on August 25 as part of head start. I have not been able to purchase gems successfully with credit card or via paypal in 9 days. I keep getting “Approval Failed” when I used a credit card. I contacted my credit card company and they said they are not seeing charge requests come through. I am assuming the problem is on the ArenaNet end. I submitted a ticket 6 days ago (120904-009313 and 120831-002971- sorry about the multiple tickets!) and have not heard anything on this. One person on the guildwars2guru forums said they were told their account had a purchase restriction on their account but was never told why. The purchase restriction was lifted and they were able to purchase gems.
In any event, I want to purchase gems with my credit card and it has been incredibly frustrating not being able to do so. Please help!
