We’ve discovered an issue where you may stop earning PvP tournament reward chests after transferring from a EU server to a US server, or from a US server to an EU server. We don’t have an immediate fix for this, but we’re continuing to investigate the issue. If you’ve stopped earning reward chests after a server transfer and transfer back to your original server region, you should begin earning tournament rewards again. If you continue to play in your new server region, you should begin earning tournament rewards again once you’ve earned more tournament reward chests than the amount you earned in your original server region. We will update again once we have more details.
This is a known issue. We have a fix pending. Thanks!
Hey all, just letting you know that we are still investigating this issue. Though it would be super helpful if you guys can provide some more specific details, as some of the responses are a little vague.
-Roughly for how many hours or day has this issue been affecting you?
-Roughly how many tournaments did you win(4th place or higher) during this time?
-Roughly what percentage of those tournament chests did you actually receive?
-Do you happen to know if your roster teammates earned their reward chests?
-Do you play on a US or EU server?
Providing these details will speed up how fast we can narrow this issue down and roll out a fix. Thanks.
Hi Xeph, are you still unable to exit your tournament game? And if so, what happens when if you log out and switch characters?
Hi Ashaldorey, I’ve forwarded this issue on to the team. I’ll update you once we have any possible resolutions.
same problem here
Hi Aosha, how long have you been experiencing this issue for? Are you just seeing it for the first time today, or has it been a problem across multiple days?