Guild Wars 2

Hi there again,

Can we revisit Incident: 120915-001298 please?

I received a reply on 9/24 with an update, thank you. However I received another replay on 9/25 stating that the issue is closed and that I received an in-game mail on 9/21 that resolved the issue.

2 problems: #1 I never received that in game mail which leads to #2 This issue never should have been closed as I am still having the problem.

Once again I appreciate your attention.

Hi there,

Incident:120915-001298

7 days now, no reply other than the automated one. Followed directions and replied back. Nothing since. Any help would be greatly appreciated.