Guild Wars 2

120905-001299

I was kicked from the server and permabanned without warning or explanation/reason beyond “violation of the user agreement and/or rules of conduct” last night- I’ve had no unauthorised login attempt emails, nor was my account’s email address changed, so I’m not sure as to how it could have been a hack. My password’s now been changed just to be on the safe side. Thanks.

Aye, I see that Kirjon- it’s really disappointing that a game which gets so many things right apparently falls flat when it comes to customer service.

Yep- I’ve filed a ticket as stated but it’s not great, is it? Shall be interesting to see how quickly this is dealt with.

I’m curious, GaileGray- why, if there’s been a compromise, am I not seeing any emails from ANet asking me authorize the login from a presumably far-flung location? Thanks for the response.

I was kicked from my server about half an hour ago and hit with a permaban. I’ve submitted a ticket with full details but, ultimately, have done nothing to breach the user agreement or rules of conduct. There are no unauthorised login attempts showing on my account, though I’ve now changed my password just to be on the safe side.

Whilst I do appreciate that spammers etc. need to be shut down as quickly as possible, and have reported two or three myself this evening, it does seem a tad heavy-handed to ban a player who spent fifty quid on a game a couple of days ago with neither rhyme or reason..