Guild Wars 2

Hi, just wondering if any of you have had more success with the Guild Wars 2 Support. My account was hacked (like the others, meaning no clicking on phishing e-mails, just having information stolen from other websites) and I have yet to get my account back. They replied after four days to say it was returned back to me, but when I tried to login it said I was banned for hacking/illegal practices, which obviously had to have been done when the account was hacked by goldsellers. It’s been a week without the account and the support has been terrible. Has anyone had better luck via Reddit or the Wiki? This is really terrible you know. Even if my credentials were lost due to similar account info on a fansite, I feel like they shouldn’t let someone change the e-mail without first confirming the change with my previous e-mail. This still hasn’t be fixed.

Any suggestions would be helpful. Should I just get a chargeback and notify the credit card company? I kind of feel scammed. Regardless of whether having the same account information on a related website (I think it was Blizzard btw), I feel like my purchase warrants at least better support than this.

:(