If you are still affected by the issue (or you are only able to patch by using one of the workarounds), we can use your help again to collect some more debug info. Here’s what I would like you to do:
When you are done, please reply to this thread with the following information
1. Your location
2. Your ISP
3. entire output from cURL (step 3 in the instructions above)
4. Your customer GUID from the CloudFront test (step 4 from the instructions above)
Once we collect enough data, we will continue the investigation with our CDN provider.
Thank you for your help!
The issue should be fixed now. If you are still affected, please run the tests above again and post the output here. We will investigate.
The problem was that the CloudFront (our CDN provider) edge nodes in St Louis were not able to communicate with our backend server. We are contacting our internet provider to get it resolved. For now, we are routing the traffic through a different provider.
Thank you again for the debug info. It provided great help to identify the issue.
If you are still affected by the issue (or you are only able to patch by using one of the workarounds), we can use your help again to collect some more debug info. Here’s what I would like you to do:
When you are done, please reply to this thread with the following information
1. Your location
2. Your ISP
3. entire output from cURL (step 3 in the instructions above)
4. Your customer GUID from the CloudFront test (step 4 from the instructions above)
Once we collect enough data, we will continue the investigation with our CDN provider.
Thank you for your help!
The issue should be fixed now. If you are still affected, please run the tests above again and post the output here. We will investigate.
The problem was that the CloudFront (our CDN provider) edge nodes in St Louis were not able to communicate with our backend server. We are contacting our internet provider to get it resolved. For now, we are routing the traffic through a different provider.
Thank you again for the debug info. It provided great help to identify the issue.
Yup, it’s been almost 48 hours now that I haven’t been able to log in. I called CenturyLink and they said the issue is on ANet’s side, not theirs, there is nothing they can do.
Can someone tell whoever “ANetCSLead” is that the issue is not in fact resolved?
It’s because they are envious of our microbrews, isn’t it?! :‘( WE’LL SHARE ANET! WE’LL SHARE!
Ummm. Wait a minute Sibylle.
Sharing is caring <3
That’s great if we get to log on. We shouldn’t be premature after all.
True! So I guess we’ll use microbrews as leverage. If we get to log on, we’ll continue to share the wealth. Otherwise, Tyiey and I will drink it all before it can leave Colorado. Muhahahaha! (Hope your liver is in top form)
We are investigating this issue. Can you help us by sending us the client logs? Here’s how to do it:
1. Run the Gw2 executable with the “-log” argument. The easiest way is to open a command prompt, go to your install directory, and then execute “gw2.exe -log”
2. A few seconds after you receive the connection error message, close the client.
3. Post your client log here. You can find the log at "C:\Users\<your username>\AppData\Roaming\Guild Wars 2\Gw2.log
Please also let me know:
1. When does the error occur? Is it right after you start the app, before you get to the login screen?
2. Where are you located.
We will keep you posted with our progress as well.
Thank you!
Here’s my log:
00000145: Perf: Build 66536
00000145: Perf: 2016-09-09T19:06:16Z
00000145: Perf: Platform 1
00000150: Perf: Archive has version 1 header
00028435: Debug: HTTP error status code 504 {Gateway Time-out}
00028441: Error: Failed to retrieve latest [error: 4:0:0:0]
And this continues on for a while and ends with
00100766: Perf: Counter; 30d.1m.socket inet msgs sent; 3
1. When does the error occur? Is it right after you start the app, before you get to the login screen?
It’s right after I launch the app, it just says “Downloading 0kb/0kb”
2. Where are you located.
Colorado
edit: I tried to reset the IP address per the website (I’ve done it like 5 times now, and restarted) but it doesn’t seem to be doing anything. I know y’all wanna blame CenturyLink, but I have 0 problems with anything else.
edit 2: My ISP is CenturyLink. In case that wasn’t clear from edit numero uno.
So those of you who were able to do it using a teleportation gun… how’d you do the last jump? That’s where I am stuck on now. I have a necro.
You have to stand behind the spinny thing, aim for the intersection of the tubes, and then hit the teleportation gun. Indeed, a way to make this already incredibly difficult JP just that much harder.
