Showing Posts For sierrahaley.1968:

Authenticator Questions/Concerns [merged]

in Account & Technical Support

Posted by: sierrahaley.1968

sierrahaley.1968

After returning from a short four-month hiatus from Guild Wars 2, I re-downloaded the game and attempted to log back on my account only to find that the password had been changed in my absence. After searching for and finally finding my game’s serial/key code, I managed to change the password, but was rebuked again when I discovered an authenticator had been put on my account, one I did not place. Long story short, my account was hacked and I would deeply appreciate the authenticator being removed and the account returned to me as I left it, the ticket number with more details is #903255, I’m currently posting from my wife’s account and have already been waiting 4 days, though the aforementioned ticket is a revision of another and is technically only 1 day old, please help, thank you!