Guild Wars 2

Gaile

Okay this is really stupid. The account has been hacked again. No keyloggers, new email and very long password. I think this no verification link email crap is such poor planning. Please cease and desisit allowing these accounts to be moved without a response back using the purchase code. Please reopen the incident and get this fixed today or tell me where i can get a refund for all 4 accounts I have purchased for family.

Gaile please see if you can fix my sons account. He is one sad kid. I was told that this is the place to post after 5 days. Can you please review my status on Incident 120909-006216. I am posting this for my son who had his account stolen 6 days ago. They stole his GW1 and GW2 account using the non verified changing of his current email address. The status is at updated right now.

Thank you so much the account is back for guild wars 1 & 2. Hugs for everyone !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Okay this is really stupid. The account has been hacked again. No keyloggers, new email and very long password. I think this i hope it was you email crap is such poor planning. Please reopen the incedent and get this fixed today or tell me where i can get a refund for all 4 accounts I have purchased for family. Gaile please see if you can fix my sons account. He is one sad kid. I was told that this is the place to post after 5 days. Can you please review my status on Incident 120909-006216. I am posting this for my son who had his account stolen 6 days ago. They stole his GW1 and GW2 account using the non verified changing of his current email address. The status is at updated right now.

I am stuck on updated for resolution status. Does that mean my son will get his account back soon?

Can you please review my status on Incident 120909-006216. I am posting this for my son who had his account stolen 5 days ago. They stole his GW1 and GW2 account using the non verified changing of his current email address.

Can i please get a status on my sons account. It was hacked and his Guild Wars 1 account was also stolen. It seems like you need to just roll back everything by two or three weeks and never accept requests to change an email address without verification.

[Incident: 120909-006128]

How long do we need to wait? I got an email to upgrade my account today. I wonder how much revenue you are losing due to these hacks? I may have upgraded before but it will take some time and effort for you to regain my confidence. I do like the game and I hope this is resolved in the next day or two.