Hi I am writing this as per what my friend told me
My friend got banned, ticket number 120905-001506
Description:
When he woke up and tried to login, both the client and the website both stated “The email address was not found”, checked his email and saw that anet sent him an email when he was asleep that the email for the account was changed.
He also created a previous ticket with the number 120902-003780, but didn’t get a response so he created another when he saw according to the game status update that his ticket was not prioritised correctly
My friend and I hope to see a quick reply and thank you in advance