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Gem Purchase/Redemption Issues [Merged]

in Account & Technical Support

Posted by: sosmi.9346

sosmi.9346

Same problem here and “tgUpdate version 1.11” still comes up every time I start the launcher.

- iMac 27-inch, Late 2012
- OS X 10.9 Mavericks (Version 10.9.0)
- Guild Wars 2 – 1.0.009112

TgUpdate 1.11 everytime i open the launcher

in Account & Technical Support

Posted by: sosmi.9346

sosmi.9346

I have the same “Downloading tgUpdate version 1.11” problem. I opened a ticket with the GW2 support and got the answer that their support system is currently not allowing file uploads and in the meantime I should please open another ticket at NCSOFT support.

Now I have to tell you: I didn’t try to upload a screenshot, because all you can see (as you know) is this small window with a progress bar and the information “Downloading tgUpdate version 1.11” – really no need for a screenshot. So it makes the impression, that the support really is not aware of the problem.