Guild Wars 2

sweet thank you, just getting impatient to get my fellblade and such :/

I replied to the email sent to me about a week ago with the information requested to link my gw2 account to the right gw account so I can transfer the HoM rewards. Since then I haven’t received any further updates or information regarding my issue. Today I received an email asking for the same thing which I had previously provided? Now it shows that my ticket is currently “waiting” should I create a new ticket or re-send the information?

Thing is, I already have all of the information you would need to confirm and verify that I am indeed the owner of both the gw and gw2 accounts which I requested to link together, yet I am still not getting updated or even a simple real contact to let me know what else needs to be done?

Guild Wars 2 Link/Unlink Info Requested [Incident: 120902-007512]

The ticket is four days old, not a week.

And “waiting” is fine, that generally means it’s waiting for an agent to handle it. However, you can open it (in the Support interface or by finding the latest email and including more info) and add more info, if you think that would help. Or ask for an update, too. I would strongly encourage you to not submit a new ticket — it slows things down.

Had been contacted by support asking for information regarding my GW1 account to correctly link the account to my GW2 account when it had automatically linked the wrong account for me on the first day of launch. It’s been days since I’ve replied to that email providing all the information I was able to, and still have not received any further information on the situation.

Hoping this issue can be resolved soon