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Linking Issues/Questions [merged]

in Account & Technical Support

Posted by: stephan.5208

stephan.5208

Hi, i’m having problem linking my old gw1 account that was hacked(gw1 support successfully retrieved my NCSoft Master account and pass for me, although i can’t change the e-mail login, which it’s the hacker’s e-mail ¬¬), when i try to login using the ’hacker’s’ e-mail address and the new password i’ve set for in game gw1 logging in, i get an error page in firefox and in ie and no linking for me.

The reference to my issue is: [Incident: 121026-002431]

Please, i remember that i had a lot of trouble setting my HoM to 50/50 back in the day and i’m afraid that this hacker might have linked my HoM to a new GW2 account he might have created(that would explain the linking error).

Hope to hear from you soon, thanks in advance,

Stephan Mathieu