Guild Wars 2

“Your personal fractal difficulty and reward level is being made account-wide! Starting with the Fractured release, you can attempt high level fractals on a new character without needing to level up all over again.”

TY A-NET!!!!!!

Dear Gaile Gray,
I have an obscure problem. I, the card holder, bought 4 GW2 Serial Codes, 1 for me and the other 3 for my friends. My Serial Code and that from Friend-1 were bought on 4/23/2012.
The Serial Code for Friend-2 was bought on 6/14/2012, and Friend-3 got his serial sometimes in October. Well here is the problem:
Friend-2 got his account suspended on 11/27/2012 and the money was refunded to my bank account on 11/30/2012. Neither I nor my Bank requested a refund, furthermore it seems, my Credit Card is now blocked and I can’t purchase gems or a new Serial Code on guildwars2.com.
Here is his GW2 info:
Username : Kappa.1245
Serial and order number : Order number: 26807456 ; Order date: 6/14/2012 ;
Guild Wars 2 Digital Deluxe Edition
Serial Code: 7[removed] (Pre ordered from GW2 site and store)
Character name: Yamir Khan
Ticket Number: [Incident: 121127-001774];

Please help me with this issue.

Dear Gaile Gray,
I have an obscure problem. I, the card holder, bought 4 GW2 Serial Codes, 1 for me and the other 3 for my friends. My Serial Code and that from Friend-1 were bought on 4/23/2012.
The Serial Code for Friend-2 was bought on 6/14/2012, and Friend-3 got his serial sometimes in October. Well here is the problem:
Friend-2 got his account suspended on 11/27/2012 and the money was refunded to my bank account on 11/30/2012. Neither I nor my Bank requested a refund, furthermore it seems, my Credit Card is now blocked and I can’t purchase gems or a new Serial Code on guildwars2.com.

Here is his GW2 info:
Username : Kappa.1245
Serial and order number : Order number: 26807456 ; Order date: 6/14/2012 ;
Guild Wars 2 Digital Deluxe Edition
Serial Code: 733GVK-6F84P-476G-XXX-XXXXXXX (Pre ordered from GW2 site and store)
Character name: Yamir Khan
Ticket Number: [Incident: 121127-001774];

Please help me with this issue.