Guild Wars 2

Gaile Gray.6028:

Incidentally, account restorations are very, very close.

Can you confirm this Gaile? I have tickets from GM’s stating otherwise dated today.

ImagoX.4718:

voxmmo.3859:

Just because something is stated in a company’s ToS doesn’t make it a good policy. That is the issue here, not whether or not ArenaNet is capable of or willing to restore accounts. The question is, why shouldn’t they? The answer: because they really don’t care.

Let’s be fair – that’s ABSOLUTELY not true. if it were, they wouldn’t have bothered to build the email confirm feature, or publish multiple wiki, blog, and other posts dedicated to security. Online security folks take this issue VERY seriously, and think about ways to secure systems constantly, day and night.

But…

Let’s also be fair that the lion’s share of account breaches are caused simply because the user was too lazy, ill-informed, or uncaring to even bother securing their stuff. Without giving up an unacceptable amount of privacy and cost, A-Net MUST rely on everyone caring about about their accounts to basically secure them, hence my suggestions.

If you disagree ask yourself some basic questions?

1. Have you changed your game password this week? This month? Ever? (if not, I’d argue you don’t care at all about your account, or are unable to read a basic English sentence, given how many articles are wrutten every day about the insecurity of passwords)
2. Is that password the same as ANY other? (if so, expect that site to be compromised as well, since even a brain-dead gerbil can read your browser history log).
3. Is it the same as your Facebook PW? Your school account PW? Oh Jesus, where do I even start with this one?)
4. Have you EVER visited a pr0n, BitTorrent, “pirate”, or any other "free stuff type site? (Go to next…)
5. If so, do you run multiple different antivirus/malware products each and every day? (If not, your system is probably already dirtier than a public restroom floor in Times Square)

Just to be fair, it’s not that hard to implement a rollback or restore feature. I honestly can not think of another mmo that doesn’t have one.
Sorry but like you said, people can still get hacked, no matter how many precautions they take.
It doesn’t mean they’re idiots, lazy, or whatever else you want to insinuate.

There is no excuse for poor customer service, no matter how much you enjoy a video game. Sorry.

@ImagoX, what if we follow all 4 of your suggestions and still get hacked as in the case of our guildie?

BabelFish.7234:

To me it would make sense that Anet would have a way to restore an account that’s been hacked, under normal circumstances it’s not the fault of player X that they were hacked and therefore customer service/gm’s should have the tools to rectify a security breach.

Otherwise it’s kinda like a credit card company that doesn’t have a fraud department and has the policy that “your credit card information was stolen? too bad for you.”

Exactly.

In my guild’s situation, a guildie was hacked. Our guild bank was wiped out. ArenaNet can offer nothing to compensate us for what happened.
Coincidentally, the guildie who was hacked is not stupid. He took the necessary precautions to make sure he wouldn’t be hacked and still was.
It’s a slap in the face to him and our entire guild when we as customers can not be helped in this situation. I don’t care how you look at it.

I can’t believe I’m actually having to suggest that this service be implemented in this day and age of mmo’s and technology. But here it goes!

Please ArenaNet, add a service to restore items and gold for hacked accounts.

Apparently, there isn’t enough interest in this yet?!

I was told by a member of the support team via a ticket to post here to gauge community need for this service. So please show your support by posting here. Thanks!

Nonvo, I hate to be the one to tell you this but ArenaNet can’t/won’t compensate any gold or lost items due to hacked accounts. I have an open ticket for this issue myself Good luck.

I don’t know if I should be flattered?

Just wanted to add that we have the guild perks treasure trove, guild emblem , armorer, etc. We’re still running dungeons nightly and we have members from the mid 30’s-80.

Who: Aim to Misbehave ( AIMS)

We’re a close knit group of about 25 gamers who first met in Rift and have been gaming together ever since. We’re all 18+ years and most of us are professionals or full time students. We understand that real life does come first and we respect and understand that.

If you’re looking for a fun & friendly guild that’s more like a ( slightly dysfunctional ) family than a group of strangers that game together, we may be what you’re looking for! We are already enjoying wvw and can’t wait to explore epic dungeons together.

We have vent and an active forum as well.

So, if you’re looking for a guild that truly likes to cut loose and have fun while experiencing all that GW2 has to offer, give us a try.

Where: Darkhaven (US)
http://atmguild.com

Please feel free to PM me with any questions or apply at our website if you’re interested in joining!

PS- Yes we are Firefly fans