I was the creator of the last step
If this doesn’t get resolved via support I do have another character who is at the 1st step in chapter 8.
That being said, I’m not a huge PvE fan, so those 7 hours was tediously long for me.
My wife and I spent 7 hours getting characters from both of our accounts finished with our personal story line. This unlocked the Arah reward path (WvW) for my wife but failed to do so on my account. I have done all that I could think of to effect this change; e.i. going to a WvW BL and checking, logging out and back in, swapping characters.
