Guild Wars 2

Doesn’t load after log in to play just opens a window and nothing happens, i let it sit for like 10 min and still nothing. I have tried to restart my computer, i have tried to reinstall my os but still nothing. my mac is almost brand new its only 3 months old. this is the only program that wont work on my whole laptop.

I tried to open the game today and it just shows a window small window, when i hover the mouse over it you can see that its the mouse cursor for the game but it doesn’t go any further than that. i let it load for a while and quit, so i’m like ok i restarted my computer and nothing same thing. so i’m like ok lets reinstall mac os x to see if thats the problem nope nothing. same issue please help.

I have reset everything back to factory setting for the sound on my game but there is still no sound, there is sound on my computer and its up all of the way.