Guild Wars 2

Loving it – this definitely needs to get live!
Well at least a Fov slider

triXXar.8154:

Third time I’m posting here…
120907-004284
09/07/2012
Hacked account, got one automated reply and 2 more reply’s which didn’t solve anything and ask the same questions again. The situation was explained thorough and yet I get the same useless response as if the support didn’t read any of my messages.

My messages summarized

Account email was changed, no more access on GW2 account and registered email
GW2 serial code ‘lost’(stored in hacked email archive), but got all payment info and access to paypal account
(I’ve listed my payment info,Invoice ID, paypal account, ect)
Display name: Dennis.5206

A week later I get the response:

I’d like to help you with this, but I’ll need a little more information.
-Your Guild Wars 2 Serial Code:
-Your Guild Wars 2 Display Name (ex: MyName.1234):
-Your Guild Wars 1 Account Name (if you have one):

seriously?

I’m quoting myself because I got another response:

Hello,
We understand how scary it can be to have your account accessed by someone other than you, and we are sorry you had to experience it. Below, we’ve included links to a couple of Account Security web-pages. They both have tips and tricks to help improve your computer and account security.
Due to our current tool limitations, we are unable to restore missing items, characters, karma, influence or currency (gold, silver, copper), nor can we provide a rollback of the account in whole or in part.

However, we may be able to assist you further with the following issues:
- An unauthorized user of your account used or transferred Gems which you had purchased with real-world money or Gem Cards
- An unauthorized user of your account used your credit card on file to make purchases
- An unauthorized user of your account changed your home world and you are unable to transfer back because the original world is now full

If you need assistance with one of those issues, please reply to your original unauthorized access ticket to let us know.

I get the feeling that I’m being spammed with copy&paste crap. Are there no competent members of the support team? Or maybe some people who actually read my problem…
This is the worst support I’ve ever seen.

Third time I’m posting here…
120907-004284
09/07/2012
Hacked account, got one automated reply and 2 more reply’s which didn’t solve anything and ask the same questions again. The situation was explained thorough and yet I get the same useless response as if the support didn’t read any of my messages.

My messages summarized

Account email was changed, no more access on GW2 account and registered email
GW2 serial code ‘lost’(stored in hacked email archive), but got all payment info and access to paypal account
(I’ve listed my payment info,Invoice ID, paypal account, ect)
Display name: Dennis.5206

A week later I get the response:

I’d like to help you with this, but I’ll need a little more information.
-Your Guild Wars 2 Serial Code:
-Your Guild Wars 2 Display Name (ex: MyName.1234):
-Your Guild Wars 1 Account Name (if you have one):

seriously?

120907-004284
hacked account
since 09/07/2012

On behalf of my brother, hacked account, changed email address.
Five days queue.
Reference #
120907-004284

the mistfire wolf is an elite ability unlocked at level 30

Humonculus.5892:

These little details have been in games for a long time. I remember crysis 1 having the real terrain feet movement. How long ago was that released?

First person shooter ? MMORPG