Showing Posts For veccar.8421:

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: veccar.8421

veccar.8421

@tolunart
None taken mate and it was a serial code.

The reason why we buy/bought it via Ebay and from trusted (re)sellers is due to the fact that we don’t have Wal-Mart or Best Buy shops in most country’s in Europe. And also because and it has to be said. That it is a lot cheaper then the “official” stores.

I also have to admit that this was the first time EVER for over about 8 years of buying stuff on ebay, and that something went wrong via ebay and/or one of they’re trusted and official (re)sellers. I have bought tons of MMO’s – paycards- serials etc via ebay already and never had any issues.

As a costumor on ebay you are fully protected under official laws and the feedback and they’re costumor services are awesome. I have contacted the (re)seller via ebay and due to the fact that it is his/her fault we got already fully refunded and the case is closed.

Happy gaming bud ;-)

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: veccar.8421

veccar.8421

Hi all.

We (my brother and i) bought GW2 last week saturday the 14th.
We have been playing for a couple of day’s without any problems up untill last night.
During the afternoon we have been doing quests, events, gathering resources etc. without any problems or issues. We log for diner etc and later last night we wanted to continue our journey and we both are unable to login into the game.

We get the same issue like some ppl here stating that our account is suspended for an account issue. Error code 45: 6: 3: 2114. Now. Me nor my brother have used anything of 3th party stuff (we don’t even know how). We never bought nor sold gold or anything. We just explored and were enjoying the game :-(

We both contacted costumor support and we both got an response back stating :

Thank you for contacting Guild Wars 2 Support Team.

I am escalating your ticket to our Payment Review Team to research your issue. Someone will be in contact with you as soon as possible.

We still haven’t heared anything from anyone and are both still unable to login into the game even with the halloween stuff going on right now :-( :-(

What i did recieved 3x the past couple of day’s is an e-mail saying that someone tried to login from another country, IP etc. (2x USA – 1x China)

My PC is running multiple antivirus, firewalls, internet protect programs etc and never detected a breach nor treath. I don’t have any keyloggers, virusses, worms you name it on my pc as all scans – searches etc are clean.

It’s also (almost) impossible to hack my mail account as it’s from my isp and is a complete different pw then my pw from the game…

God. I just wanna be able to enjoy this game !!!

UPDATE

After 3 day’s i got an answer back stating that my account/serial code is permanently terminated/banned due to the fact i bought a serial code from an 99.8% positive Ebay seller who bought, got and still sell’s key codes which he suposedely got on a fraudulent way from the official GW2 store… Can you imagine that???

I am very very disappointed and in contact with this smuck and ebay to get my money back.

(edited by veccar.8421)