Guild Wars 2

Raif.9507:

So I’m trying to put in a ticket, but I’m not 100% sure how to do it. Are we talking an in game ticket? If so, under what category/sub category am I putting it under?

If not, then where am I putting this ticket in?

The website support Ask a Question seems as good a place as any, though I don’t know if any method is preferred.
https://en.support.guildwars2.com/

For issue type, maybe Gameplay – Other or Technical Issues – Other.

As others have said, try to keep it polite. The support team has always been helpful in my opinion.
You might be tempted to go nuclear if you get a quickie “You don’t qualify, please leave feedback” reply. Take it from personal experience and don’t go this route.

I suppose “We’re sorry, nothing can be done. Please leave feedback on the forums, Twitter and Facebook.” is certainly a response from support.

The support rep is in no way to blame but seriously? Thanks so much.

Gaile Gray.6028:

At this point, again, this does not impact you and your account and if, somewhere and for reasons we cannot ascertain, someone gets a chest without attendance at the event, then, well, I suggest you just let it go.

Sorry Gaile, this is beginning to seem like a dog pile but the quoted bit manages to be awful and insulting at the same time.

As people have asked, what are the parameters to determine who “earned” their chest? What of the login server not letting people log in to the event?

R Pete G.2490:

Gaile Gray.6028:

I just want some actual cases of this — where someone did not log into the event at any time — to help our programmers assess the situation.

Just to clarify – and I fear the answer will not be good – is “logging into the event at any time” your sole criteria? I did not log into the event at any time, because I couldn’t. I tried, for hours, after working on all 3 phases over the weekend.

So, if this is your primary criteria, am I going to be missing out on a chest just because the login servers didn’t let me in at all, instead of letting me in for a while then kicking me out? Because I feel I got the rougher end of the deal (not experiencing the event at all), so not being compensated like the people who did get to see it would be a further kick in the teeth. One that would (drama alert, but I’m just being honest) genuinely affect the way I feel about this game and my desire to invest more time in it.

I found myself in your boat, unable to get past the login server until the event was finished. Not for lack of trying.

Hopefully you’ll get an answer to your question.