Guild Wars 2

There is a new character on my account that I definitely didn’t create.
Nobody else has had access to my account. I haven’t played for a couple of months, and I just went to play and there are now two characters instead of one.
I had just one character, low level, because I haven’t been playing for long. Now there is a new necromancer character there, level 7. Where did it come from? Who did it? What can I do about it?

How do they get your email address is what I would like to know.
And how did this not end up in my junk folder?

“Greetings!

It will be ongoing for further investigation by ArenaNet’s employees.

If you wish to not get your account suspended you should immediately verify your account ownership. You must complete the steps below to secure the account and your computer.

STEP 1: ACCOUNT INVESTIGATION

We now provide a secure website for you to verify that you have taken the appropriate steps to secure the account, your computer, and your email address. Please go to this site and follow the instructions:
https: // account .guildwars2. com /account /login -support. html

STEP 2: VERIFY YOUR SUBMISSION WAS RECEIVED

We will contact you with further instructions once we have received and processed your submission. If you do not receive a reply within 48 hours of submitting this form, please resend it from the address listed above.

If you ignore this mail your account can and will be closed permanently.

—The ArenaNet Team"

In my email inbox. NOT in my spam/junk box either. It is bogus, right?
Because when I try to link the last part of that link in the email to the correct site it finds nothing.
They couldn’t just close my account could they?
I am a bit of a noob with MMO’s and haven’t played this for a few months now.
Please give me a bit of advice here

EDIT: I put the spaces in there so that nobody clicks on the link by mistake.

So I just started playing, and I am sick of having to authenticate my I.P. everytime I play.
I am playing from the same location.
Steam never tells me I am playing from a new location, so I KNOW my I.P. isn’t changing.
Are you ever going to fix this problem?
Do NOT tell me to call my ISP to confirm the I.P. every time I try to play this game, because that is ridiculous.
Just let the game recognise my system specs, and then it will know I am on the same PC every time.
This obviously needs addressing, judging by the amount of people here with issues, and how long it has been going on.