Guild Wars 2

Hi!
So, first of all sorry for my English, its not my native language.

my problem is: I have a friend who just cant login into his GW2 account since he bought HoT DLC. To login, he needs a code, the authentication code You know, but the E-Mail just doesnt arrives with it. He already sent a ticket, but no answer yet. Can somebody help us?
Thanks!

I have the same problem. :S

Hi!
So, i got a problem when i wanna log into game. It’s just crashing again and again when i try to log into game. Any solutions?:S
Btw i played like a years ago with gw2. I played it around 3-4 month, there was no problem, then i stopped to play, and now i wanted to play it again, and this error just came.
My specs:
Intel i7 920
GTX 550Ti
8GB RAM