Showing Posts For xJord.8021:
Thanks for the help, Gaile. I hope it is resolved quickly because (I think I’m not just speaking for myself) when vanishing money is involved, I get kinda panicky. :P
Vanishing money is never a good thing, for sure!
Don’t worry, judging by the e-mail threads this should be very short lived. In fact, I’m almost tempted to say “Try again” now, but I’d give it a few more minutes at least.
If there are any issues with purchases after the system is back online – for instance, if you believe you may have inadvertently made a double purchase – contact Support and we’ll take care of you!
Superb! Thanks so much, I’m online on GW2 so I’ll keep an eye out and see what happens
Would the money be refunded or the gems come through? (I’d prefer the latter, but, just so I know.)
Fair question. What I’ve seen — and I’m no expert, but basing on observations — most purchases get sort of “queued up” and they happen if there’s a glitch in the system or they never get transacted at all. Very, very seldom are they processed where someone is charged but the gems don’t arrive. That’s so rare I think I’ve only known of a half-dozen cases total.
So if you were in the midst of a purchase and it failed, most likely you were not charged for the gems and can simply transact the purchase again. If you then see two delivery mails and you only wanted to buy once, of if the very rare happens and you were charged and never got the gems, once that’s all verified the team can help you resolve any issues.
I want to emphasize that usually when you get an error your transaction didn’t go through and you’re free to start anew, but to be conservative you could of course wait a good few hours and see if the gems “drop down” into your mailbox and if the charges appear on your CC.
All this from a non-expert, just an observer, but I hope it helps.
I checked my CC and it was charged for €20. Gem Store is up and running again, CC is still charged but have gotten no gems. So I guess I’ll just.. wait? Thanks for the help so far, though!
same thing here, waiting game is on :b