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Invalid User Id or Password

in Account & Technical Support

Posted by: xPuzzle.3904

xPuzzle.3904

My friend’s account was unable to log in to guild wars 2 today and is unable to post on the forums as well. I’m helping him post instead.

Today, he tried to log in to his account but the game said
“The account name or password you entered is invalid. Please check your information and try again’
He tried resetting his password but his serial code is missing from his hotmail account.
I think that he might have been hacked and since he used the same password for both GW2 and Hotmail, the hacker must have deleted his message i presume.
Please help!