Guild Wars 2

Inculpatus cedo.9234:

ArenaNet will never contact you about your account, unless you have contacted them first. Never click on links in emails, without first ascertaining where it is they actually lead. Please remove those links from your post, to prevent others from visiting potentially harmful sites. I hope you have changed your passwords and email address associated with your game account to keep your account safe from being compromised again. Best of luck to you in the future. =)

Sorry I did not see the message when I wrote the earlier message. I already changed the password ,but not email. I will take note about the “ArenaNet will never contact you about your account, unless you have contacted them first.” as a life lesson. Thx both of you for answering my problem.

Both of them are from noreply@guildwars2@com. How do I know which is real or fake? Since I unblocked noreply@guildwars2@com I got both real authenticate activation mail and account notice mail coming or I just have to ignore when they ask me the same thing like the above mail?

Yah, I first blocked noreply@guildwars2.com because I don’t trust it until the last week IP address log in problem occured. Since I never receive authenticate activation mail. The support team told me to unblock noreply@guildwars2.com to be able to received mail for authenticate activation. Since then I kept getting the mail from above and I though it was safe enough to click on the url and re-confirmed my account. Maybe that’s how it happened.

Recently, I got a lot of email from “noreply@guildwars2.com” with the message

Greetings!

It will be ongoing for further investigation by ArenaNet’s employees.

We are concerned about whether your account has been stolen. In order to guarantee the legitimacy of your account, click the link below.

Once your account authentication has been completed, we will check your account and let you know what we can do for you.

Need help or have questions about your account? Visit our support site:

The Guild Wars 2 Team
__________________________________________________________________

Which I’m not sure if it was really from ArenaNet or not because I just got disconnect during the game and it won’t let me log in because IP got changed during the internet connection error. When I sent the ticketed to support. They told me to unblocked noreply@guildwars2.com in-order to activate the authenticate mail system. And I was able to log in again after the authentication. Since that problem solved about one week ago I kept getting the same email from noreply@guildwars2.com every day asking me to confirm my authenticate mail, which I did couple of times.

Until today my account finally got hacked after I logged out from my last session for 7hrs I tried to logged in and found out that my password got changed and I had to reset my password in-order to log in and found out that all of my characters got a naked and karma, golds and items were all gone. But I got lucky that the hacker left his/her trail. Because my friend list got one new account name added. Hopefully the support team can investigate that account ID and do something about it.

ps. sorry for the long text. I just want to share my experience.