Guild Wars 2

Updated OP

Issue: Timer activation issue
Information states the timer on the 2 Week Banker Golem does not start until its first use, though the item being received in the mail that was given away as today’s freebie starts the timer upon receipt into your inventory from the mail and not upon first activation.

Quick Jump To: Discussion taking place down below
Summary:

• Is the timer supposed to be activated upon receipt and the info on the item is inaccurate?
• Or is it bugged and the timer is getting activated prematurely upon receipt instead of upon first activation, potentially due to the wrong version of the item being placed into the inventory?

It says 500 gems for me.

Assuming some people are seeing it for free, I can think of 2 possibilities.
1) a bug
2) if you have the deluxe set, which has a banker golem with each new char, maybe you don’t get a free one from the gem store.

(I have the digital deluxe)

Astral Projections.7320:

It says 500 gems for me.

Assuming some people are seeing it for free, I can think of 2 possibilities.
1) a bug
2) if you have the deluxe set, which has a banker golem with each new char, maybe you don’t get a free one from the gem store.

(I have the digital deluxe)

I do not have the Deluxe version, just standard retail box edition from walmart on launch day. I do not see it as offering a free banker golem, sadly. I suppose it is more likely to be a bug then.

(I’ve been hesitant to pick up the digital deluxe for over 2 years, though I plan to finally grab it when it is on sale again)

Is it just me or did the announcement page for the giveaway get blanked out?

Leablo.2651:

Is it just me or did the announcement page for the giveaway get blanked out?

That’s odd.

Strange; there’s no freebie today and, as Leablo noticed, the news post about it and the new Death Finisher is blank.

I didn’t get a free one either, nor did a lot of people. It was suggested that it would be patched on reset, but by then it wouldn’t be free anyway. Oh, well, I hope we get 2 free items tomorrow.

Not free for me, either I have the Collector’s Edition (need more space Rytlock is cramped in the box).

not working for me either. Have a few other guild members who it isn’t working for as well.

I just checked, I see no free items. The golem is “Hot” and 500 gems. I do have the high end account via CE preorder.

Curtis Johnson.8456:

We have identified a bug with the free banker and are working on a fix.

Woo! Thank you! I really appreciate the occasional freebie from the gem store <3

khani.4786:

Curtis Johnson.8456:

We have identified a bug with the free banker and are working on a fix.

Woo! Thank you! I really appreciate the occasional freebie from the gem store <3

Thank you very much for the clarification and resolution of the issue.
I also strongly second khani’s statement of appreciation for such generous promotions.

As a note to others that are unaware, the timer on the banker golem does not begin until you retrieve the item from the mailbox. If you have no need for it right now, you can leave it in your mail until you have need of it and have it for 2 weeks from that point.

StinVec.3621:

khani.4786:

Curtis Johnson.8456:

We have identified a bug with the free banker and are working on a fix.

Woo! Thank you! I really appreciate the occasional freebie from the gem store <3

Thank you very much for the clarification and resolution of the issue.
I also strongly second khani’s statement of appreciation for such generous promotions.

---

As a note to others that are unaware, the timer on the banker golem does not begin until you retrieve the item from the mailbox. If you have no need for it right now, you can leave it in your mail until you have need of it and have it for 2 weeks from that point.

Wish I knew that…

I just deleted mine, it feelt like a wasted inventory slot.

Malediktus.9250:

I just deleted mine, it feelt like a wasted inventory slot.

I think you made a mistake then.

I bought a permanent bank access and it’s a major QoL upgrade. The ability to open up your bank whenever you want, wherever you are, is great. Even if the Golem is only 2 weeks, it’s still extremely useful to access your bank at any time for any reason.

(And it was free)

Thanks for the update, Curtis! This is a pretty awesome freebie.

Behellagh.1468:

StinVec.3621:

khani.4786:

Curtis Johnson.8456:

We have identified a bug with the free banker and are working on a fix.

Woo! Thank you! I really appreciate the occasional freebie from the gem store <3

Thank you very much for the clarification and resolution of the issue.
I also strongly second khani’s statement of appreciation for such generous promotions.

---

As a note to others that are unaware, the timer on the banker golem does not begin until you retrieve the item from the mailbox. If you have no need for it right now, you can leave it in your mail until you have need of it and have it for 2 weeks from that point.

Wish I knew that…

That is what is confusing to me about this item. There seems to be three items with the Golem Banker name; a gizmo, a consumable, and another that isn’t really anything (thought its description says it is the one mailed out to DD/CE purchasers).

The wiki for the 2 week gizmo version (single use gem store item) states:
“After the initial use, the item will disappear after two weeks.”

The wiki for the consumable version (deluxe upgrade item that gets re-mailed out to each new character) states:
“Once used for the first time, this item is replaced by another item with a countdown timer on it. This item lasts for 14 days.”

Despite both item descriptions stating that their timers do not start until first activation, I believe one of the two items (gizmo and consumable) to have an inactive timer while the other has an active timer. The conversion from inactive to active may have once been upon first use, but perhaps it was changed so the conversion takes place upon receipt from the mail.

As my countdown timer started once it was placed into my inventory and not later on when I first used it, it is likely that the item in the mail is the one with an inactive timer and the one dropped into the inventory is the item that begins to count down.

So instead of:

• Inactive timer version in mail
• Inactive timer version delivered into inventory
• Item switched to active timer version upon first use

Evidence shows that it has been changed to:

• Inactive timer version in mail
• Active timer version delivered into inventory

It would seem there is not enough information on the items. Perhaps it used to only start the timer upon first use, but it seems that perhaps ANet reconfigured the items or switched their usages (single gem store item and the deluxe upgrade item) so that the conversion from the inactive timer item to the active timer item is upon receipt and not upon first activation for the gem store item, and the deluxe upgrade item is upon first activation.

This means that the information on both the wiki and one of the items would be inaccurate. The GW2 Knowledge Base is even more inaccurate and out of date on its information (still says it is a 5-day use item and only available from the digital deluxe upgrade and not for individual purchase from the gem store).

Or it could just be a bug that the timer is starting upon receipt into the inventory from the mail instead of upon first usage.

Who knows anymore what is a bug and what is working as intended.

I’m just use to picking up items from the mail. I wrongly assumed the two weeks start the first time you use it.

I know the ones from the digital deluxe don’t start until you double click on it. Those you also get from the mail. Naturally I was expecting that and accepted my mail. I was rather displeased to see the timer start.

I was going to save mine up for a special occasion (i.e. return of the living world content)… this is disappointing.

I picked up my item from the gemstore but kept in in the mail for different reasons, glad i read this now. I also have the digital deluxe and am familiar with the golem banker you get upon creating the character – two points: timer doesnt start until you first use it as the item is replaced, but it is also soulbound. Thats why I kept it in my mailbox wondering if it will bind it to my character, and thought I will just check later. Can someone clarify this?
Also the icon of this golem is slightly different from the deluxe version one so it is clearly a different item.

bradldz.3728:

I picked up my item from the gemstore but kept in in the mail for different reasons, glad i read this now. I also have the digital deluxe and am familiar with the golem banker you get upon creating the character – two points: timer doesnt start until you first use it as the item is replaced, but it is also soulbound. Thats why I kept it in my mailbox wondering if it will bind it to my character, and thought I will just check later. Can someone clarify this?
Also the icon of this golem is slightly different from the deluxe version one so it is clearly a different item.

The one from today is Account Bound.

wow i feel bad after reading this topic was arguing with some people who I thought were just trolling other players away from getting their gemstore freebie and it turns out it was an actual bug preventing some from getting it free -_-

Just thought I’d post this here, they seem to have edited the description of the gemstore golem to not say activated on first use anymore. I guess it was just a lazy copy paste of description from the deluxe golem, and they realised it now.

Pixelpumpkin.4608:

I was going to save mine up for a special occasion (i.e. return of the living world content)… this is disappointing.

Same, but I’ll use it all the same. I have some geodes that need farming and fossils to find. It’ll be very helpful in Dry Top this weekend

I am disappointed that the timer for the golem was activated as soon as I put it from the mail into my inventory.
Who designed that and thought it would be a good idea?

I was quite disappointed to see that my 2 week timer was down to a mere 4 days after getting home from vacation, without ever having used the item. Misinformation on the Wiki and a very similar item working a completely different way, along with lack of warning labels.. Bleh.

Najten.2418:

I was quite disappointed to see that my 2 week timer was down to a mere 4 days after getting home from vacation, without ever having used the item. Misinformation on the Wiki and a very similar item working a completely different way, along with lack of warning labels.. Bleh.

Wikia is done by players not Arenanet so use it at your own risk. also all other golems work the same way, they all have 2 week real time.

This seems more like a user error.

The gem store golem works in a different way to the DD upgrade one, because people usually buy it, get it in the mail and use for 2 weeks.

silvermember.8941:

Wikia is done by players not Arenanet so use it at your own risk. also all other golems work the same way, they all have 2 week real time.

This seems more like a user error.

I did not claim that it wasn’t, I am just upset that it works differently than the other 2 week golem that appears to be exactly the same, without there being any mention of this in the item description. The DD golem can be collected from your mail without the timer starting. Only once you actually use the golem to access your bank does the 2 weeks start ticking away. Thus, I assumed (even more confident after also checking the info on the OFFICIAL Wiki – perhaps hosting is the only official bit about it, but info on there is usually correct and it’s what you find if you use the in-game command “/wiki banker golem (2 weeks)”) that the item you buy from the gemstore would be the same. If the gemstore golem had come with a description that states “timer starts as soon as item is delivered” then that would’ve been fine, but it doesn’t.

bradldz.3728:

The gem store golem works in a different way to the DD upgrade one, because people usually buy it, get it in the mail and use for 2 weeks.

I noticed. Unfortunately you can’t put stuff back in the mail to stop the timer..

Najten.2418:

silvermember.8941:

Wikia is done by players not Arenanet so use it at your own risk. also all other golems work the same way, they all have 2 week real time.

This seems more like a user error.

I did not claim that it wasn’t, I am just upset that it works differently than the other 2 week golem that appears to be exactly the same, without there being any mention of this in the item description. The DD golem can be collected from your mail without the timer starting. Only once you actually use the golem to access your bank does the 2 weeks start ticking away. Thus, I assumed (even more confident after also checking the info on the OFFICIAL Wiki – perhaps hosting is the only official bit about it, but info on there is usually correct and it’s what you find if you use the in-game command “/wiki banker golem (2 weeks)”) that the item you buy from the gemstore would be the same. If the gemstore golem had come with a description that states “timer starts as soon as item is delivered” then that would’ve been fine, but it doesn’t.

Actually the descriptions and the icons of the 2 different golems are different now, they corrected it the same day they did the promotion of free banker golem. For the deluxe golems it specifically states timer starts ticking after you consume it. For the gemstore golem that is omitted, it doesn’t say anything anymore, only that you can use it to access your bank for 2 weeks. It would be a nice touch tho if they added to description that time starts immediately after purchase to minimise confusion and complaints.

bradldz.3728:

Najten.2418:

silvermember.8941:

Wikia is done by players not Arenanet so use it at your own risk. also all other golems work the same way, they all have 2 week real time.

This seems more like a user error.

I did not claim that it wasn’t, I am just upset that it works differently than the other 2 week golem that appears to be exactly the same, without there being any mention of this in the item description. The DD golem can be collected from your mail without the timer starting. Only once you actually use the golem to access your bank does the 2 weeks start ticking away. Thus, I assumed (even more confident after also checking the info on the OFFICIAL Wiki – perhaps hosting is the only official bit about it, but info on there is usually correct and it’s what you find if you use the in-game command “/wiki banker golem (2 weeks)”) that the item you buy from the gemstore would be the same. If the gemstore golem had come with a description that states “timer starts as soon as item is delivered” then that would’ve been fine, but it doesn’t.

Actually the descriptions and the icons of the 2 different golems are different now, they corrected it the same day they did the promotion of free banker golem. For the deluxe golems it specifically states timer starts ticking after you consume it. For the gemstore golem that is omitted, it doesn’t say anything anymore, only that you can use it to access your bank for 2 weeks. It would be a nice touch tho if they added to description that time starts immediately after purchase to minimise confusion and complaints.

Yes. Sometimes it seems that the BLTC goes out of their way to upset paying customers.

To be honest though, it’s just that many of the item descriptions are poorly done.