Guild Wars 2

i have 9 characters, 8 of those are equiped with a full set of unlimited gathering tools, one of those characters has the 2 new tools and is still waiting for the unlimited axe to come out. now with this new update to make them acount bound i’d like to sell 23 of my 26 unlimited harvesting tools. PLEASE give me my gems back… you dont know how mad i am right now! i could have had a frkn legendary -.-

thanks…

doesnt change anything for you actually….

you would still need the same amount of gathering tools if you want 1 infinite for every character

account bound doesnt meant that you can duplicate it…

You bought for 8 characters the unlimited gathering tolls… I think you dont have any money problems.

account bound would mean i only need 1 of each just like the copper-fed-salvage-o-mattic, so i’d like 23x 800 gems refunded to me, ill just upgrade the 3 remaining tools

Submit a support ticket and delete this thread.

Personally I don’t understand how this would make it any different for you, you still have all your gathering tools on demand, you would just have to pick them up from a bank whenever you wanted to gather something(if you only had bought one bunch of gathering tools)…so you got what you paid for now with an extra bit of functionality and you are upset? I guess I just don’t understand I bought one of the black lion merchant permanent contracts instead of ever buying infinite gathering tools.

I totally agree with Magische. I have 8 characters and bought all three unlimited gathering tools on each character. That’s a ton of gems. I did this under the impression that Anet would not release account bound versions of these. Making the tools account bound make absolutely no difference to me and now just make me mad that I bought something that I would not have if I knew they would do this! I bought 1 Copper-fed-salvage-omatic and deposit it in my bank everytime i switch characters. Buying 8 of those would have just been silly and super expensive. This is exactly would I have done with the tools. Anet, make it right and give people back their gems or at least partial gem refund for these tools. I’m sure there’s many people in my position that bought these tools in good faith not expecting to be screwed over.

Anet does something nice, and people complain. The forum is batting 1000.

Wow, just….wow -_-

Humberto.5341:

I totally agree with Magische. I have 8 characters and bought all three unlimited gathering tools on each character. That’s a ton of gems. I did this under the impression that Anet would not release account bound versions of these. Making the tools account bound make absolutely no difference to me and now just make me mad that I bought something that I would not have if I knew they would do this! I bought 1 Copper-fed-salvage-omatic and deposit it in my bank everytime i switch characters. Buying 8 of those would have just been silly and super expensive. This is exactly would I have done with the tools. Anet, make it right and give people back their gems or at least partial gem refund for these tools. I’m sure there’s many people in my position that bought these tools in good faith not expecting to be screwed over.

I see you have money and common sense. Unfortunately one seems to be ten fold the other.

very good on them. I would rather them not be account bound and pay less. but I am a cheap skate and in the minority. I am happy that they made them account bound for the masses.

Very good news, thanks a lot!

Vol.5241:

Never expected Anet would even consider refunding these gems, but if they do, kudos.

I’m also incredibly surprised this.

“I willingly bought tools based purely on my own made up assumption of something so I demand you reimburse me!”

Now this is customer service!

thanks for the reply Gaile Gray, im filling in the support ticket right now.

Wow Gayle, well done! I must confess I really hadn’t expected that answer.
I commend you guys on your awesome customer service. This is exactly the kind of stuff that you make us very happy with (and I’m not even in this situation).

Ethics.4519:

Vol.5241:

Never expected Anet would even consider refunding these gems, but if they do, kudos.

I’m also incredibly surprised this.

“I willingly bought tools based purely on my own made up assumption of something so I demand you reimburse me!”

I don’t know that you’re being entirely fair with your made up quote (it’s not like it was an unreasonable assumption) but now that I think about it, they are probably just going to refund the gems, not the real world money used to buy them, so other than the employee time to fix it, it doesn’t really cost them much to make some very good customers happy.

Pretty decent of Anet to see it this way too. That is good customer service. Well done.

You bought all of them because you don´t want to buy the normal ones all the time,for comfort… but know you want to change 1 endless thing to the other character? lol. you wont.

next people to try to satisfy: “I would of bought them if they were account bound earlier, but didn’t and now the one I want is not available”

Gaile, has anyone told you that you are awesome lately?

I’d probably still keep 2-3 sets depending on how many characters you have, I’m super lazy and would hate to bank to swap each time I play on my new character. But defnitely awesome that Anet is looking to refund these for some players.

Gaile and the whole support team rock!! I do miss the Conga lines, Gaile

DarcShriek.5829:

Anet does something nice, and people complain. The forum is batting 1000.

Reminds me of the time my coworkers were complaining about getting a bonus (Honest!)

Glad I no longer work there, sad that I still see silly gripes wherever I go.
//Portable Corpse

Ethics.4519:

Vol.5241:

Never expected Anet would even consider refunding these gems, but if they do, kudos.

I’m also incredibly surprised this.

“I willingly bought tools based purely on my own made up assumption of something so I demand you reimburse me!”

Your name is very ironic.

Wow. I’m honestly surprised you would consider refunding the gems, Gaile. O.o I’m not complaining; I agree it’s a nice thing to do for people who only bought multiple copies because they were “forced to”, but it just caught me by surprise.

Personally speaking though, I won’t be refunding mine. I bought them for the convenience of sticking them on my characters and never bothering with tools again. Having to swap out tools at the bank would just put me back at square one again.

Is this an “in-game” issue?

Funny, i writed a ticket over a month ago too for a refund.
I had buyed 2x Molten Alliance Mining Picks and over months i didnt use´d the second one.
The german support told me, that i can´t get a refund :o
Time to contact the support again.

Even if its account bound now, I’d be too lazy to just move them around. I’m still hoping for a unlimited axe for my main. I’ll have to eventually afford a second set for my guardian and a third set for my Engineer, then i can move them to my other 3 lesser used alts if need be. Six characters, 3 sets? That works well!

would be great if the support page was currently working properly. it doesn’t reset my password. i try to reset but never receive an email and now it tells my email hasn’t been verified (even though it was). i ask for a new “welcome email” and also never receive that one. when i decide to come back to the game after months, that makes me remember why i left: things never work properly.

Magische Boek.2530:

i have 9 characters, 8 of those are equiped with a full set of unlimited gathering tools, one of those characters has the 2 new tools and is still waiting for the unlimited axe to come out. now with this new update to make them acount bound i’d like to sell 23 of my 26 unlimited harvesting tools. PLEASE give me my gems back… you dont know how mad i am right now! i could have had a frkn legendary -.-

thanks…

I know how you feel. I have 12 sets that costed me $360.

Yumiko Ishida.3769:

Even if its account bound now, I’d be too lazy to just move them around. I’m still hoping for a unlimited axe for my main. I’ll have to eventually afford a second set for my guardian and a third set for my Engineer, then i can move them to my other 3 lesser used alts if need be. Six characters, 3 sets? That works well!

Haha, I know what you mean about the convenience of having multiple characters outfitted with these bad boys even if they are account bound now. I bought 20 over the year for my various alts, most recent being the Bone Pick and Jack-in-the-Box Scythe for my Necromancer. I’m quite happy that ArenaNet decided to make the tools truly account bound. It wasn’t a big deal for me but I can totally understand it being a blow to some one’s piggy bank. Is this potential refund for a limited time?

Wow, that is nice to hear! I have three sets – but lazy as I am I will keep them. Too much hassle to run to the bank every time. But it is awesome that you would be willing to refund. Thanks for that.

Nice, I want to sell my unlimited gather tools for gems too.

so you can then get a refund of 18,400 gems which at todays exchange rate can get you more than 70k gold… wow

KOPPER.1458:

very good on them. I would rather them not be account bound and pay less. but I am a cheap skate and in the minority. I am happy that they made them account bound for the masses.

Yeah, i need all of my 14 tools and will at least need one more logging Axe .. since i often gather with 4-6 characters, and shifting the tools around all the time is not an option.

Maybe they should give us a discount .. the more tools you already have the cheaper they get

I deleted at least 6 of my infinite tools when I re-rolled some of my characters, as the infinite tools were soulbound at the time and was unhappy with my character’s armour – hence why I just deleted the chars without a second thought. In hindsight if I knew they were eventually going to be account bound, I never would have done it.

4,800+ gems down the gurgler

Isha.4278:

so you can then get a refund of 18,400 gems which at todays exchange rate can get you more than 70k gold… wow

you should recalculate it. it costs 100g per 1220ish gems currently, so more like 1000 gold after taxes.

This is a VERY nice thing to do. Magische Boek and others in the same situation should be very grateful for this (and no, the simple ‘thanks for the reply Gaile’ you wrote doesn’t count. Where’s the ‘thank you for refunding my hundreds of dollars worth of gems’ post hmm?)

DarcShriek.5829:

Anet does something nice, and people complain. The forum is batting 1000.

It’s nice for people who only bought one set. It’s not for people who spent a ton of gems on them for multiple characters solely because they were soulbound on use. If they spent real money on those gems, it’s actually better for people who spent less money. It’s not that hard to understand, is it?

I’ll buy infinite gathering tools when 1 tool will equip all my toons. Who wants to deal with the hassle of finding a bank so you can unequip your tool and then re-equip on another. I’m better off just buying another bag slot and getting extra orichalcum tools.

Ticket submitted.

Gaile, that’s amazingly generous of you guys, as you’re under no obligation to refund the gems. Kudos.

Zaoda.1653:

I deleted at least 6 of my infinite tools when I re-rolled some of my characters, as the infinite tools were soulbound at the time and was unhappy with my character’s armour – hence why I just deleted the chars without a second thought. In hindsight if I knew they were eventually going to be account bound, I never would have done it.

4,800+ gems down the gurgler

you would of had to keep the character to exchange the tool for an account-bound one, since you need to carry it to the BL specialist to get the exchange. that must of been some REALLY crummy armor that you had to delete the character to get rid of it – kinda like burning down your house because the front door always squeaks.

Malediktus.9250:

Isha.4278:

so you can then get a refund of 18,400 gems which at todays exchange rate can get you more than 70k gold… wow

you should recalculate it. it costs 100g per 1220ish gems currently, so more like 1000 gold after taxes.

I agree with your math. not sure where his 70,000 gold from 18,400 gems came from. that would mean 100 gems gets you 380 gold. at that rate, it would cost 542 gold to buy 100 gems (77.5 times the current rate)

I think it would make the most sense to just give 600 gems to each unlimited tool beyond the first of each type. The players with unlimited tools have already been using them for a while so it’s not like they didn’t get anything from buying them. Also the new account-bound versions are 1000 gems each, so refunding 600 of the original 800 paid for each would mean that they are getting 1000 gem items for 200g each (that are really just better versions of the ones they already decided were worth 800g each). Letting them keep the tools would be much more convenient than passing them through the bank every time they switch characters.

I wish I could open a ticket, but the password reset on support page doesn’t work and the support is so terrible that, after opening a password reset ticket, they reset my game account password instead of the support one. Now I have a new pw to memorize (its like the 6th I have for GW2) and still can’t access the support page. I wonder if the refund will be in time to buy the new account bound tools, but knowing GW2 support I am losing hope of even get the refund at all. More broken promises…

I prefer to buy another stack of 4s tools and use it on every character when i want. Instead of go to city, place acc bound tools to bank slots, relog etc.

All these tools are for your comfort, but you want extra problems for everything you do. Even when your problems solved already. You are so funny

Wow, I didn’t know so many people bought them.

toafarmer.8401:

would be great if the support page was currently working properly. it doesn’t reset my password. i try to reset but never receive an email and now it tells my email hasn’t been verified (even though it was). i ask for a new “welcome email” and also never receive that one. when i decide to come back to the game after months, that makes me remember why i left: things never work properly.

This is my problem too. I have two extra molten axes & two extra consortium harvesting sickles now sitting in my bank but I’ve tried every password I can remember to try & log into support because that doesn’t update with my game password and it won’t send me the reset email. >.< I’ll keep trying I guess.