Guild Wars 2

…what’s going to happen with people like me who transmuted their actual T3 cultural set to the new skin? Am I going to lose my cultural set, or is arenanet prepared to roll it back completely?

I’d really like to know if people who already bought the armor are going to be given the option to revert back to whatever they had before they purchased the skin. Because if they do change it, no matter what they change it to, I will be robbed of not only 120g but also $10. And there is no part of me that’s okay with that.

Before jumping to conclusions I would wait until we see the new Flamekissed skin. Maybe you will like it so much that you forget about this mess.

The other option is to write a ticket and state your case. I assume they will handle refunds on a per player basis since they left so many details out.

anyone who doesn’t like the new look will get a refund by contacting support, that much is confirmed already.

I’ve put that set over my Phoenix armor. They better get me my old armor back if the new skin is that bad.

Sobat.8650:

Before jumping to conclusions I would wait until we see the new Flamekissed skin. Maybe you will like it so much that you forget about this mess.

The other option is to write a ticket and state your case. I assume they will handle refunds on a per player basis since they left so many details out.

Even if I do like it, I still want to have my cultural set. I have three sets of armor for my elementalist, and I use my cultural armor when I do WvW. Maybe I would want to reskin one of my other sets with the new armor if I like it, but I don’t want to be out my T3 set completely.

I did the same thing and reskined my human t3 for this flame version. Wondering if I get my human t3 armor back or if i am kitten out of luck? For those that say before jumping to conclusions to wait and see you might like it I doubt that. Out of all the gemstore armor the only one I ever purchased was the Primeval because it was the same armor I wore in GW1 on my warrior. Everything else looked pretty horrible to me with the exception of this new armor.

Maybe Anet should let those that transmuted over human t3 keep this new look and give everyone else the new and improved version of flamekissed armor.

Panteri.4073:

I’ve put that set over my Phoenix armor. They better get me my old armor back if the new skin is that bad.

You get a gem refund, as confirmed by the post.

Where is this post?

If i remember correctly, there’s any item caled transmutation splitter in the gem store, which separates the two items that you once transmuted (correct me if i’m wrong, i’ve never used it but as i remember, it does exactly this). We know that players who bought the skin and won’t like the new one will get a full refund if they contact support. Which means they get their gems back. Now making them buy these transmutation splitters from their refund is not really fair, i think they should get a few splitters on top of the gems. Problem is, will they check somehow if the person who claims he/she transmuted the skin, actually did it or not? And if they check, they would need to check exactly how many pieces of armor were transmuted. (Or just give everyone 6 splitters, that’s enough for a full armor)
Another concern of mine is, the other 2 new armors are still made from existing mashes. So we will get a completely new light armor skin and the two others remain as they are? I’m not too happy with that for my heavy armored characters. I’d love to see a completely new light armor, but on the other hand, it would be more “fair” if they used another existing mesh for the new flamekissed skin.
Or, best would be if they changed the medium and heavy skin too, for something completely new (i really don’t like the idea of just reusing existing skins – and not even really good ones – for gem store stuff)

EDIT:

Where is this post?

It’s here: https://forum-en.gw2archive.eu/forum/info/news/Flamekissed-Armor-Skin/first#post3275229

ShinNakon.9085:

Where is this post?

It is in the announcements, but I copied it here. This is all we have so far from ArenaNet.

Regina Buenaobra

North American Community Team Lead

Hey, everyone. We’ve been reading all your feedback about the Flamekissed Armor Skin that was released into the Gem Store yesterday.

Although the Flamekissed Armor uses the same mesh as the Tier 3 Human Cultural Armor, it was not our intention to create an armor skin that so closely matched the existing Tier 3 Human Cultural armor set. The intention was to use the mesh as a basis for creating an armor set that stands apart and is distinct in appearance. However, after reading your feedback, we agree that the Flamekissed armor is not visually distinct enough from Human Cultural Tier 3 armor.

We will do a few things to address this issue.

We will temporarily remove Flamekissed Armor Skin from the Gem Store.
Players who have purchased Flamekissed Armor Skin will keep the skin.
We will make new art for the Flamekissed Armor Skin that achieves our goal of making a visually distinct and attractive armor set and does not closely resemble the Human Tier 3 Cultural armor.
Once this new artwork is completed, we will then update the Flamekissed Armor Skin so that all existing sets that players have purchased get the new art. We will also offer the Flamekissed Armor Skin for sale again at that time.
When we update the Flamekissed Armor Skins with the new artwork, any player that has already purchased the set and who does not like the new, updated look, can get a full refund by contacting Customer Support.

Note that there is no ETA on when this change will happen. We need to work with the Character Art Team to determine when we can have a new armor skin ready, and this could take some time.

Thank you everyone for providing your feedback. We appreciate that you took the time to let us know how you feel about the new armor set.

The thing is, we can’t make it an either/or situation, and the devs feel that the best course is to change the armor. It would be nice to say “Change if you want” but that’s not feasible. So the Flamekissed Armor Skin will be reworked. And when it is, you guys are welcome to share your thoughts and to let Customer Support know what they can do for you. (No, “a new car and a couple of free pizzas” isn’t going to be on the table. )

I understand this is sort of a hot topic right now, but again, there’s nothing to lose by waiting for a look-see at the new armor set, and there may be something to gain! It’s certainly what I would do and I encourage you to think of doing the same.
Gaile Gray
Support Liaison
ArenaNet

You know, in looking at all the situations with players and their different needs, I really believe the best course here is to wait for the introduction of the replacement armor set. From what I’ve been told, it’s going to be really nice. Please keep in mind we’ve already made it clear that Customer Support will try to resolve the individual concerns that you may have once the armor change is made. Each of you may have slightly different situations. But since the armor is not out now, and because we will be happy to address your concern after you’ve had time to appraise the new set, doesn’t it make sense to wait and see?
Gaile Gray
Support Liaison
ArenaNet

Not sure how exactly the splitters work and not in the mood to give Anet some more of my farmed gold. But I am wondering how are they going to handle the people that had transmuted some exotic armor with human t3 and then when this skin came out reskined over that. If we don’t like this new armor skin do we get our armor back to the way it looked prior to us applying it?

shinreigari.7318:

If i remember correctly, there’s any item caled transmutation splitter in the gem store, which separates the two items that you once transmuted (correct me if i’m wrong, i’ve never used it but as i remember, it does exactly this).

Not quite. It splits an item into three seperate things.

The upgrade that was in it (if any).
The item the looks (skin) came from.
The item the stats came from.

I’ve not really tested it, but this is how I understand it.

Let’s say you take an exotic chest piece for stats, and put the Phoenix skin on it. Then, you put the Flamekissed skin on it. Splitting it will give you the upgrade (again, if any), the Flamekissed skin, and the exotic chest piece. You will not get the Phoenix skin in any way, shape, or form.

So….yeah. If that’s really how it works, then this will be bad. Customer support’s going to be busy.

Carighan.6758:

Panteri.4073:

I’ve put that set over my Phoenix armor. They better get me my old armor back if the new skin is that bad.

You get a gem refund, as confirmed by the post.

I know that I get a gem refund, but will my old armor be refunded as well? That costed 800 gems for me too. And according to the posts here they reskinned their t3 with this flamekissed armor set. So what if they wont refund old armor, those people will have to pay 119 again for t3?

Palador.2170:

shinreigari.7318:

If i remember correctly, there’s any item caled transmutation splitter in the gem store, which separates the two items that you once transmuted (correct me if i’m wrong, i’ve never used it but as i remember, it does exactly this).

Not quite. It splits an item into three seperate things.

The upgrade that was in it (if any).
The item the looks (skin) came from.
The item the stats came from.

I’ve not really tested it, but this is how I understand it.

Let’s say you take an exotic chest piece for stats, and put the Phoenix skin on it. Then, you put the Flamekissed skin on it. Splitting it will give you the upgrade (again, if any), the Flamekissed skin, and the exotic chest piece. You will not get the Phoenix skin in any way, shape, or form.

So….yeah. If that’s really how it works, then this will be bad. Customer support’s going to be busy.

It gets worse when you factor in things that aren’t on the gem store.

I got weapons to match the armor. I crafted a Berzerker Destroyer Staff and transmuted it down to a green of my characters level and transmuted two level 80 Berzerker Destroyer Daggers I had on my thief down to blues of my characters level.

How do I get the money I spent on the staff, which I wanted because it matched the armor, if the new armor doesn’t match or is just a hideous rock thing that matches the weapons but not my sylvari? Same with the daggers.

600 gems in splitters for the daggers and I think I get the exotics back. I think that may be more expensive than buying two new level 80 exotic pearl daggers and using transmutation stones though.

For the staff, splitting it is still going to leave it soulbound I believe and therefore useless, so I’d need to get the gold back. And since I crafted it, ran around and ground for stuff to finish it, I have no idea ho much I spent, but don’t think it was much, if any less than TP price when it was all said and done.

I was lucky in that I’m only out 40-45 gold worth of stuff on top of the skin itself since I haven’t purchased a midnight fire dye or destroyer trident yet.

But, if the new skin doesn’t dye the same, even keeping it could be costly to get a dye that matches the old one. If I have to upgrade from using Midnight Fire to Abyss to get something black enough, that’s a 35 gold difference.

If they decide to do the art in a way that it makes my destroyer weapons not fit, I need replacements. If they match it to fused weapons, that’s a ridiculous 891 gold for the staff and two dagger skins, and I wouldn’t be able to get a matching trident because there isn’t one. And anyway, the whole looking like something cobbled together from the scrapyard thing doesn’t fit my sylvari at all.

For all the talk about too much fire stuff, there really isn’t a lot of nice stuff out there. It is entirely possible the armor could be done in a way that matches no currently available weapons. Or matches something crazy like two Incinerators and a staff to be named later when the new legendaries come out.

Basically, it is going to be pretty much impossible to leave people who have and like the armor now happy after it is taken away without getting the replacement armor right.

Panteri.4073:

I know that I get a gem refund, but will my old armor be refunded as well? That costed 800 gems for me too. And according to the posts here they reskinned their t3 with this flamekissed armor set. So what if they wont refund old armor, those people will have to pay 119 again for t3?

Only if they already replaced it. For now you keep the current Flamekissed armour, and once the new one is ready the look automatically changes. If you then don’t like the look you can get a refund for the gems.
Now, looking into the wording, there’s no indication what you’d get for your armour skin in case of a refund. This also implies that there’s no guarantee you lose the armour skin when you opt for a refund (but that’d be stupid from a business perspective).

So for now, not really much we can say about it. Looking at how the de-skin-ifier works, I suspect all your pieces revert to their original design when you go for a refund.

Panteri.4073:

I know that I get a gem refund, but will my old armor be refunded as well? That costed 800 gems for me too. And according to the posts here they reskinned their t3 with this flamekissed armor set. So what if they wont refund old armor, those people will have to pay 119 again for t3?

Based on what the support answered to someone, your previous skin won’t be refunded. So if you lost a gem store skin, a t3, bought new expensive dyes for your new look, weapons, makeover kits, etc, it’s all lost and won’t be reverted. GG Anet, GG community.

Nanoko.1850:

customer support got back to me, they will not be offering a way to get back an old T3 skin, if you want it back after the change, you will have to rebuy the skin. the only thing that will be offered is the refund of 800 gems and an automatic reskin when the new one is put in.

Thank you crusaders and anet, you just screwed people out of even more gold.

Lame.

Sabyne.6329:

Panteri.4073:

I know that I get a gem refund, but will my old armor be refunded as well? That costed 800 gems for me too. And according to the posts here they reskinned their t3 with this flamekissed armor set. So what if they wont refund old armor, those people will have to pay 119 again for t3?

Based on what the support answered to someone, your previous skin won’t be refunded. So if you lost a gem store skin, a t3, bought new expensive dyes for your new look, weapons, makeover kits, etc, it’s all lost and won’t be reverted. GG Anet, GG community.

Nanoko.1850:

customer support got back to me, they will not be offering a way to get back an old T3 skin, if you want it back after the change, you will have to rebuy the skin. the only thing that will be offered is the refund of 800 gems and an automatic reskin when the new one is put in.

Thank you crusaders and anet, you just screwed people out of even more gold.

But, but, aren’t we supposed to wait and see and Customer Service will help us?

“So the Flamekissed Armor Skin will be reworked. And when it is, you guys are welcome to share your thoughts and to let Customer Support know what they can do for you. "

“Please keep in mind we’ve already made it clear that Customer Support will try to resolve the individual concerns that you may have once the armor change is made.”

MisterEction.9382:

Sabyne.6329:

Panteri.4073:

I know that I get a gem refund, but will my old armor be refunded as well? That costed 800 gems for me too. And according to the posts here they reskinned their t3 with this flamekissed armor set. So what if they wont refund old armor, those people will have to pay 119 again for t3?

Based on what the support answered to someone, your previous skin won’t be refunded. So if you lost a gem store skin, a t3, bought new expensive dyes for your new look, weapons, makeover kits, etc, it’s all lost and won’t be reverted. GG Anet, GG community.

Nanoko.1850:

customer support got back to me, they will not be offering a way to get back an old T3 skin, if you want it back after the change, you will have to rebuy the skin. the only thing that will be offered is the refund of 800 gems and an automatic reskin when the new one is put in.

Thank you crusaders and anet, you just screwed people out of even more gold.

But, but, aren’t we supposed to wait and see and Customer Service will help us?

“So the Flamekissed Armor Skin will be reworked. And when it is, you guys are welcome to share your thoughts and to let Customer Support know what they can do for you. "

“Please keep in mind we’ve already made it clear that Customer Support will try to resolve the individual concerns that you may have once the armor change is made.”

^ That, plus…
…The answer by the community to the release of the Flamekissed armour was almost unanimous – hence the response from ANet that must have happened. In-game chat, forum chat, reddit, literally everywhere the community objections were present.
If you then went on to craft new objects in order to match the new looks – let’s face it, it is your own mistake. The mistake on ANet’s part to release this skin was like a “bug” of the game that should not have happened in the first place. The gem refund is all that you deserve, really.

Corpus Christi.2057:

MisterEction.9382:

Sabyne.6329:

Panteri.4073:

I know that I get a gem refund, but will my old armor be refunded as well? That costed 800 gems for me too. And according to the posts here they reskinned their t3 with this flamekissed armor set. So what if they wont refund old armor, those people will have to pay 119 again for t3?

Based on what the support answered to someone, your previous skin won’t be refunded. So if you lost a gem store skin, a t3, bought new expensive dyes for your new look, weapons, makeover kits, etc, it’s all lost and won’t be reverted. GG Anet, GG community.

Nanoko.1850:

customer support got back to me, they will not be offering a way to get back an old T3 skin, if you want it back after the change, you will have to rebuy the skin. the only thing that will be offered is the refund of 800 gems and an automatic reskin when the new one is put in.

Thank you crusaders and anet, you just screwed people out of even more gold.

But, but, aren’t we supposed to wait and see and Customer Service will help us?

“So the Flamekissed Armor Skin will be reworked. And when it is, you guys are welcome to share your thoughts and to let Customer Support know what they can do for you. "

“Please keep in mind we’ve already made it clear that Customer Support will try to resolve the individual concerns that you may have once the armor change is made.”

^ That, plus…
…The answer by the community to the release of the Flamekissed armour was almost unanimous – hence the response from ANet that must have happened. In-game chat, forum chat, reddit, literally everywhere the community objections were present.
If you then went on to craft new objects in order to match the new looks – let’s face it, it is your own mistake. The mistake on ANet’s part to release this skin was like a “bug” of the game that should not have happened in the first place. The gem refund is all that you deserve, really.

Oh sorry, so next time I’ll make sure to visit the forum and reddit before purchasing a skin from the gem store and modifying my character to match a new look, just in case it might not suit the community of our beloved game and that Anet will effectively change anything like they never did before.
Couldn’t your answer be more ridiculous really? LOL

They said we would be compensated on an individual basis on the forum post but then, it appears the customer support told someone they wouldn’t do anything more than a simple gem refund. If you find this acceptable, then I surely hope nothing unexpected happen to you when you purchase something in this game.

ShinNakon.9085:

I did the same thing and reskined my human t3 for this flame version. Wondering if I get my human t3 armor back or if i am kitten out of luck? For those that say before jumping to conclusions to wait and see you might like it I doubt that. Out of all the gemstore armor the only one I ever purchased was the Primeval because it was the same armor I wore in GW1 on my warrior. Everything else looked pretty horrible to me with the exception of this new armor.

Maybe Anet should let those that transmuted over human t3 keep this new look and give everyone else the new and improved version of flamekissed armor.

You can’t have one solution for some people and another for others. They have adequately addressed it. My guess would be it will become flamekissed winged armour. They are offering a refund if you don’t like the skin. You can use a transmute splitter and if you contact support there maybe good odd’s for those who did transmute that they will receive one via in game mail. Try not to jump to conclusions. In the mean time you get to still use it and will be reimbursed fairly if you don’t enjoy the change.

CntrlAltDefeat.1465:

ShinNakon.9085:

I did the same thing and reskined my human t3 for this flame version. Wondering if I get my human t3 armor back or if i am kitten out of luck? For those that say before jumping to conclusions to wait and see you might like it I doubt that. Out of all the gemstore armor the only one I ever purchased was the Primeval because it was the same armor I wore in GW1 on my warrior. Everything else looked pretty horrible to me with the exception of this new armor.

Maybe Anet should let those that transmuted over human t3 keep this new look and give everyone else the new and improved version of flamekissed armor.

You can’t have one solution for some people and another for others. They have adequately addressed it. My guess would be it will become flamekissed winged armour. They are offering a refund if you don’t like the skin. You can use a transmute splitter and if you contact support there maybe good odd’s for those who did transmute that they will receive one via in game mail. Try not to jump to conclusions. In the mean time you get to still use it and will be reimbursed fairly if you don’t enjoy the change.

Winged Armor certainly isn’t an adequate way of addressing it. The helm and shoulders cover too much to be as good on sylvari and norns for which the ability to see their glows/tattoos and coloring is a major attraction of the current model.

Unless they’re covering all expenses associated with swapping out – weapons, splitters, transmute stones, dyes, hair kits and what not, they won’t be reimbursing people fairly either.

For those of you saying “transmutation splitters” no, that’s not going to work. I’ll get the skin that I don’t want back + the exotics that I transmuted for their stats. My T3 skin is kittening gone. Lost in the shuffle. I don’t want a kittening gem reimbursement. Gems aren’t going to get me my T3 back.

I didn’t come on the forums before I bought the skin. I don’t go on reddit. I play GW2 with two buddies of mine, and that’s the world I live in in-game. We’re not even in a larger guild; our guild is literally just the three of us. I only reach out to the larger community when I have a problem, like right now. I had no idea there was such an outrage about this, and I sure as kitten don’t think I should have to consult the GW2 community at large before I make a purchase with my own kitten money. That’s absolutely ridiculous.

But no, it’s my fault. Because I don’t have magical future-seeing powers. Come on.

Oh sorry, so next time I’ll make sure to visit the forum and reddit before purchasing a skin from the gem store and modifying my character to match a new look, just in case it might not suit the community of our beloved game and that Anet will effectively change anything like they never did before.
Couldn’t your answer be more ridiculous really? LOL

They said we would be compensated on an individual basis on the forum post but then, it appears the customer support told someone they wouldn’t do anything more than a simple gem refund. If you find this acceptable, then I surely hope nothing unexpected happen to you when you purchase something in this game.

I’ll explain to you the idea of buying the gems. It should not be an enlightenment to you since you are a grown up person who voluntarily but the gems ( so I assume ).

By buying the gems you accept the contract for precisely that – buying gems. The contract does not involve the promise that the objects in the gemstore, the ones that are purchasable with the gem currency, will stay the forever. Quite on the contrary. Therefore, if you first buy gems, then with the gems buy a new skin that is then removed due to an issue – you can’t seriously demand the refund of the real money since the two transactions are separate. It’s a simple law of contract.

Best regards

Yet again, I can enlighten you the same way about cultural armor not remaining exclusive to a race. By buying the game, you agreed that any item could be removed or changed. You agreed that Anet can release a new tier of armor if they want to, you agreed that they can make whatever armor/weapon they want be purchasable from the gemstore if they want to. They can even decide to erase your account if they want to. Yet again, people asked for gold refunds and some raged so much that Anet decided to change it screwing other people in the process. I don’t believe you were telling the whining masses the same thing at that time, weren’t you? So you can keep your best regards to yourself. Thank you.

Best regards

Why would you transmute over expensive/gem store skins when you can get a new set with dungeon or wvw tokens easily enough and keep both? Its your own fault if you wasted your previous skins.

Corpus Christi.2057:

I’ll explain to you the idea of buying the gems. It should not be an enlightenment to you since you are a grown up person who voluntarily but the gems ( so I assume ).

By buying the gems you accept the contract for precisely that – buying gems. The contract does not involve the promise that the objects in the gemstore, the ones that are purchasable with the gem currency, will stay the forever. Quite on the contrary. Therefore, if you first buy gems, then with the gems buy a new skin that is then removed due to an issue – you can’t seriously demand the refund of the real money since the two transactions are separate. It’s a simple law of contract.

Best regards

But law of contract is irrelevant. He isn’t trying to sue ArenaNet, he just wants them to do the right thing. And the right thing in this situation is to fully compensate everyone involved.

Nothing contractually obligated ArenaNet to give the people that complained exactly what they wanted in taking the armor away from those that purchased it. So there is no just reason for ArenaNet needs to be contractually obligated to fairly compensate the people they are taking the armor from in exactly the way that those people want to be compensated.

spoj.9672:

Why would you transmute over expensive/gem store skins when you can get a new set with dungeon or wvw tokens easily enough and keep both? Its your own fault if you wasted your previous skins.

Because why the hell do I need two T3 cultural skins? The answer is: I don’t. I preferred the Flamekissed skin because it suited my elementalist better, but it was still T3 — just with particle effects. There was no reason to keep both, especially when I have three armor sets for this character already.

By my understanding, who bought the skin will keep the skin (if you bought it is because you liked the skin), and later they will release a different skin to replace this one.

Belzebu.3912:

By my understanding, who bought the skin will keep the skin (if you bought it is because you liked the skin), and later they will release a different skin to replace this one.

You keep the skin until they release the next one. But when the next one is released, it replaces the one you have. In the end, you lose the skin.

I reckon you will get same effects on a different existing skin, going off the others karma set or named/exotic acolyte would be my guess.

Maybe next time they’ll think twice before trying something like this. There are enough ugly in-game armor skins begging to be redesigned and they went for the Cultural one.
And this is why we need the wardrobe system of some sort.

Panteri.4073:

Carighan.6758:

Panteri.4073:

I’ve put that set over my Phoenix armor. They better get me my old armor back if the new skin is that bad.

You get a gem refund, as confirmed by the post.

I know that I get a gem refund, but will my old armor be refunded as well? That costed 800 gems for me too. And according to the posts here they reskinned their t3 with this flamekissed armor set. So what if they wont refund old armor, those people will have to pay 119 again for t3?

1. Get refund.
2. Buy Splitters.
3. ?
4. Profit!

FenrirSlakt.3692:

Panteri.4073:

Carighan.6758:

Panteri.4073:

I’ve put that set over my Phoenix armor. They better get me my old armor back if the new skin is that bad.

You get a gem refund, as confirmed by the post.

I know that I get a gem refund, but will my old armor be refunded as well? That costed 800 gems for me too. And according to the posts here they reskinned their t3 with this flamekissed armor set. So what if they wont refund old armor, those people will have to pay 119 again for t3?

1. Get refund.
2. Buy Splitters.
3. ?
4. Profit!

gosh it’s like some people don’t even read the thread or something.

FenrirSlakt.3692:

Panteri.4073:

Carighan.6758:

Panteri.4073:

I’ve put that set over my Phoenix armor. They better get me my old armor back if the new skin is that bad.

You get a gem refund, as confirmed by the post.

I know that I get a gem refund, but will my old armor be refunded as well? That costed 800 gems for me too. And according to the posts here they reskinned their t3 with this flamekissed armor set. So what if they wont refund old armor, those people will have to pay 119 again for t3?

1. Get refund.
2. Buy Splitters.
3. ?
4. Profit!

He got T3. Rare.
He put it on Exotics.
He re-skinned his T3-skinned exotics with the “upgraded” gem store T3-look.
Reskinned upgraded gem store T3 is going away to a skin that is not at all resembling T3.
He can’t get back his original T3 skins.

Loss. Of 120g. Even with a refund of the gem store skin. Anet should have gone with the lesser of all evils and just settled for allowing those who already bought the skin to keep their skins as-is, maybe with the caveat that it be on a human character.