Guild Wars 2

Simply put;

When a post is infracted and/or deleted, you get a message sent to you. However, if you want to appeal that post, you have to send an email. This is absurd. If we want to address or appeal the infraction/deletion, we should be able to do so via a response to the message you send us in the first place.

This is simply vapor-support. If you don’t know what that means, here is an example;

• We want to get as few support calls as possible. Play horribly loud/bad quality music while they are on hold and a few of them will get annoyed enough to hang up
• Make the process difficult so we can discourage those who don’t want to go through it, less annoyance for us!

I’ve received quite a few infractions in the past year, and all but maybe two of them have been for illegitimate reasons. It is rude, and quite honestly disheartening to find such a complete game, resting on a shambling support foundation. STEP. IT. UP.

100% agree with this.

Having to go to another medium is ultimately more hassle than it’s worth. Even if you start the current process it’s a hassle to give the relevant information since it’s from a completely different location so you just give up (and then they send you an email asking you to rate the support that you never even sent because of the hassle….)

The current process is just user unfriendly since they need another account than they use for the forums and ultimately asks the user to be familiar with a completely unrelated system. It’s like asking for support at your bank and being sent to wal-mart.

Agreed. I almost guarantee I have seen post infracted for the worde ignorant being used in context, telling someone they are ignorant to how something actually works,then explaining it to them

I don’t even get the notification messages half the time – just links that go dead.